Incident Manager (Project Manager)
Accion Labs · Singapore, sg ·
- Category
- Project management
Role: - Incident Manager (Project Manager)
Job Description
- Level2 Production support for Investment banking IT applications.
- Responsibilities include (but not limited to):
- Incident management (Resolving incidents and requests after carrying out detailed investigations).
- Shift Management, Problem Management, Resource management.
- A Project manager holds an end to end responsibility on the suite of applications and its components
- Working with development and other infra teams as appropriate to address IT specific issues.
- Working with problem management team on root cause analysis and addressing recurring issues and demand.
- Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.
- Good communication and analytical skills.
- Automation expertise to achieve Productivity benefits.
- Proven capability on Team Leading experience is mandatory.
- Experience in working with banking industry particularly in Investment banking would be a plus.
Job requirements: Experience/Educational qualification/Competencies
- Minimum Bachelor of Engineering degree in Computer Science or in Information Technology(preferred) and having at least 8-12 years of relevant IT experience in production support, Particularly in Incident, Problem, Team management, proven ability to manage Up and Across.
- Incident management (Resolving incidents and requests after carrying out detailed investigations).
- Shift Management, Problem Management, and Resource management.
- A Project manager holds an end to end responsibility on the suite of applications and its components
- Working with development and other infra teams as appropriate to address IT specific issues.
- Working with problem management team on root cause analysis and addressing recurring issues and demand.
- Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.
- Good communication and analytical skills.
- Automation expertise to achieve Productivity benefits.
- Proven capability on Team Leading experience is mandatory.
- Experience in working with banking industry particularly in Investment banking would be a plus.
You can reach us on Singapore +65-66528016 & India - +91-7660968822
.