Incident Manager

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: The Human Resources Incident Manager is responsible for overseeing and managing HR-related incidents, such as workplace misconduct, performance/professionalism concerns, discrimination complaints, harassment allegations, and other sensitive issues within their assigned region. Incident Managers are tasked with ensuring these incidents are investigated, documented, and resolved in accordance with company policies and legal requirements. The successful candidate will support all field employees, playing a crucial role in maintaining a safe, professional, and respectful workplace environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review, process, and evaluate reports submitted through the incident portal.
• Conduct investigations into reported incidents, maintaining objectivity and fairness throughout the process.
• Ensure all reports are processed in accordance with company policies and procedures, and relevant employment law.
• Maintain detailed records ensuring confidentiality and privacy.
• Communicate with clients and local management teams with findings, recommendations, and suggested actions
• Provide support and guidance to employees involved in incidents through appropriate training and communications.
• Train clients and local managers in how to report incidents and concerns.
• Analyze trends and patterns in incident data to make recommendations for process improvement.
• Any other duties as assigned.

QUALIFICATIONS & EXPERIENCE:

• Excellent interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to manage multiple priorities in a fast-paced environment while remaining calm under pressure
• Strong organizational and documentation skills
• Relevant HR experience, including knowledge of policies, employment laws, and compliance
• High ethical standards with a strong commitment to confidentiality
• Experience in high-volume customer service environments

ESS ADVANTAGES:

• Fully remote
• Health insurance (medical, dental, vision)
• 401(k)
• PTO (personal, vacation, sick, paid holidays, Mental health day, Volunteer time off)
• Opportunities for growth

About ESS & Employment Information

ESS specializes in placing qualified K–12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, ESS has helped improve student achievement while providing meaningful opportunities for passionate educators through flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at .

Physical Requirements & Work Environment: Physical requirements may vary by assignment and location and may include sitting, standing, walking, and regular use of hands and arms. Close vision may be required for computer and detail-oriented work. Work is typically performed in a moderate-noise environment, such as an office or school setting.

Equal Opportunity & Employment Eligibility: ESS is committed to fostering a diverse, inclusive, and respectful workplace where all employees can succeed. ESS is an Equal Opportunity Employer and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. ESS does not participate in the Optional Practical Training (OPT) or STEM OPT extension programs and is unable to employ individuals whose work authorization is based solely on OPT or STEM OPT.

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