Incident & Change Management DevOps Engineer
The Incident, Change & DevOps Engineer is responsible for ensuring the stability, availability, and continuous improvement of business-critical applications and services within production and pre-production environments. This role combines operational excellence, incident management, deployment activities, troubleshooting expertise, automation, and cross-functional collaboration to support the delivery of reliable services.
Strong English communication skills are required to collaborate with international teams. French is considered a plus but is not mandatory.
Key Responsibilities
Incident & Problem Management
- Manage production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution.
- Perform root cause analysis and contribute to long-term corrective actions.
- Troubleshoot application, infrastructure, database, and integration issues.
- Coordinate incident resolution activities across development, infrastructure, and business teams.
Change & Release Management
- Execute and validate application deployments in Pre-Production and Production environments.
- Review, implement, and monitor production changes in accordance with change management procedures.
- Ensure deployment quality, rollback readiness, and post-deployment validation.
- Participate in release planning and deployment coordination activities.
DevOps & Automation
- Identify repetitive operational tasks and implement automation solutions.
- Develop and maintain scripts and tools to improve operational efficiency.
- Contribute to CI/CD pipeline improvements and release automation initiatives.
- Support infrastructure-as-code and configuration management practices.
Production Support & Operations
- Monitor applications, batch jobs, and business-critical processes.
- Ensure successful execution of scheduled workloads and operational processes.
- Support production environments and guarantee service continuity.
- Participate in on-call and operational support activities when required.
Documentation & Project Support
- Produce technical documentation for new projects and operational processes.
- Create deployment guides, runbooks, troubleshooting procedures, and operational standards.
- Ensure knowledge transfer and operational readiness for new applications and services.
- Maintain accurate and up-to-date technical documentation.
Database & Application Support
- Support Oracle database environments through operational SQL activities.
- Execute data validation and maintenance activities when required.
- Support integrations, file transfers, and business process workflows.
Required Technical Skills
Operating Systems & Infrastructure
- Linux / Unix Administration
- Red Hat Enterprise Linux
- Shell Scripting (Bash)
Databases
- Oracle Database
- SQL
- SQL Developer
- SQL*Plus
DevOps & Automation
- GitHub
- CI/CD Pipelines
- Azure DevOps
- Azure Release Management
- Ansible
- Infrastructure Automation
Application & Operations
- Salesforce
- UC4 / Automic Workload Automation
- Batch Processing & Scheduling
- Application Monitoring
- Production Support
- Incident Management
- Change Management
Security & Access Management
- CyberArk Privileged Access Management
Cloud & Modern Platforms
- AWS
- Azure
- SRE Principles and Operational Excellence
Soft Skills
- Strong analytical and troubleshooting skills
- Autonomous and proactive mindset
- Ability to work under pressure in production environments
- Strong communication skills in English
- Collaborative approach with international teams
- Problem-solving orientation
- Documentation and knowledge-sharing capabilities
- Ownership and accountability
- Continuous improvement mindset
Qualifications & Experience
- Experience in Application Production Support, DevOps, SRE, or IT Operations roles.
- Proven experience managing incidents, changes, and production deployments.
- Strong Linux and Oracle troubleshooting capabilities.
- Experience with automation and scripting.
- Experience working in enterprise and business-critical environments.
- Ability to manage multiple priorities while maintaining service quality.