Implementation Specialist

Job Title: Implementation Specialist I

Business Unit: PAR Excellence Systems

Department: Field Operations

Manager: Implementation Manager

FLSA Status: Full Time, Non-exempt

Travel Requirement: 75%

General Position Description

This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.

Duties and Responsibilities

• Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
• Provide technology implementation and support of customer accounts
• Provide product training for both hardware and software
• Work with Technical Support to assist with resolving issues while on-site
• Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
• Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff

Required Knowledge, Skills and Abilities

• Progression toward successful completion of Tier 1 technical knowledge and skills
• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required (75%)

Required Education, Credentials and Experience

• Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
• Ability to obtain and maintain security clearance with PAR clients, including government accounts

PHYSICAL REQUIREMENTS:

Review each statement and check all that apply and state the percent of time required for each activity.

ACTIVITY

DESCRIPTION

% OF TIME

CLIMBING

Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms

50%

STOOPING

Bending body downward and forward by bending spine at the waist.

75%

KNEELING

Bending legs at knees.

75%

REACHING

Extending arms and hands in any direction.

100%

STANDING

Particularly for sustained periods of time.

100%

WALKING

Moving about on foot to accomplish tasks.

100%

PUSHING

Use of upper extremities to press against something with steady force in order to move something forward, downward or outward.

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

25%

PULLING

Use of upper extremities to drag, haul or tug objects.

25%

LIFTING

Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs.

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

50%

CARRYING

Holding and moving/transporting an object about

0 - 10 lbs ☒

11 - 20 lbs ☒

21 - 50 lbs ☒

51 lbs or more ☐

50%

FINE MOTOR

Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling.

75%

FEELING

Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips.

75%

TALKING

Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly.

100%

HEARING

The process of perceiving the nature of sounds. Receives information through oral communication.

100%

SEEING

The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection.

100%

For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.