Job Description:

Implementation Specialist

Jonas Software – Club Division

POSITION

The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, one who listens, and has patience and composure when dealing with clients and collaboration with colleagues in all areas of our business including software development, professional services, customer support, and sales to help ensure our Client’s needs are being fulfilled.

Project Leadership & Delivery

• Lead clients through all stages of the implementation lifecycle: kickoff, requirements gathering, system configuration, testing, training, launch, and handoff to Support
• Facilitate and direct all client meetings related to the implementation
• Set and manage client expectations around tasks, sign-off stages, and milestone schedules
• Coordinate the involvement of cross-functional teams (Sales, Support, and Product/Development) as needed to meet project objectives
• Establish and drive project timelines and deliverable schedules, holding both the client and internal team accountable
• Record, track, and manage projects using our project management software
• Prepare and distribute timely project status reports to internal and external stakeholders
• Configure the reservation system(s) to reflect each club's specific policies, scheduling rules, and operational needs
• Perform quality assurance review and testing prior to launch to confirm accuracy and functionality

Enhancement Request Management

• Own the intake, tracking, and reporting of enhancement requests from clients in implementation and the internal Professional Services team
• Coordinate with Product/Development on plans and timelines for submitted requests, documenting progress for accountability and transparency
• Maintain a clear feedback loop: proactively update clients and internal teams on request status, planned releases, and relevant release notes

Internal Enablement & Cross-Team Support

• Serve as a go-to internal expert on the reservation modules, bridging knowledge gaps between Support and Professional Services
• Lead internal knowledge-share sessions and contribute how-to documentation as needed

Qualifications

• 1-3 years of experience in project coordination, implementation, software training, or a similar client-facing technical role
• Independent self-starter; able and eager to dig into a software application and become technically proficient in its full functionality
• Establishes and maintains two-way communication to give clear direction and set well-planned, organized objectives
• Strong organizational skills: uses resources effectively and arranges information in a useful manner
• Strong planning and scoping skills; able to measure performance and evaluate results
• Strong priority setting in order to eliminate roadblocks and create focus
• Capable of creating processes that drive resource efficiency and managing through systems
• Able to write and speak clearly and succinctly across a variety of communication settings
• Proven attention to detail and ability to multi-task in a deadline-driven environment
• Comfortable in a customer-facing role, with a professional and courteous disposition
• Demonstrated experience working effectively in a highly collaborative team setting
• Demonstrated experience in creative problem-solving and client relationship management
• Working knowledge of Google and Microsoft Office applications

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

0

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.