This is a remote position.
Full-Time | Remote-first within Israel | Applicants must be based in Israel
We are looking for a hands-on Implementation Project Manager to take ownership of multiple client implementation projects in a fast-moving, customer-focused delivery environment.
This role combines:
It is suited for someone who enjoys working directly with customers, managing multiple implementation projects simultaneously, and driving projects from kickoff through successful delivery.
About the company
We are a boutique implementation and delivery company specializing in CRM and business systems, working primarily with Zoho-based solutions and similar platforms.
We operate as a remote-first team, managing multiple client projects in parallel across different industries.
The environment is highly client-facing, execution-oriented, and fast-paced, requiring strong ownership, communication, prioritization, and the ability to keep multiple projects moving successfully simultaneously.
What You’ll Do
- Own multiple customer implementation projects from project initiation through successful go-live.
- Serve as the primary day-to-day contact for assigned customers
- Lead customer meetings, workshops, and project status sessions
- Understand business requirements and translate them into structured project plans and actionable tasks
- Coordinate developers, consultants, and implementation resources throughout the project lifecycle
- Maintain complete visibility across project scope, timelines, priorities, risks, blockers, task ownership, documentation, and overall delivery status.
- Proactively identify delivery risks, manage scope, effort, timelines, budgets, and customer expectations while maintaining accurate project information and contributing to continuous improvement of delivery processes.
- Monitor project budgets, effort utilization, and delivery profitability, ensuring projects remain within agreed commercial boundaries.
The Role
70–80% hands-on project management and customer delivery
20–30% of project planning, coordination, documentation, and operational execution
The role is primarily remote, with occasional meetings at client offices as needed.
This is not a PMO or coordination-only role.
What We’re Looking For
- Proven experience managing multiple client-facing software implementation projects simultaneously
- Strong customer management and communication skills
- Strong conflict resolution and negotiation skills with the ability to balance customer needs and delivery constraints.
- Experience leading customer meetings and managing customer expectations
- Experience coordinating developers, consultants, or technical implementation teams
- Hands-on implementation experience with the ability to understand business requirements, discuss implementation approaches with customers, and work effectively with consultants and developers throughout the implementation lifecycle.
- Strong technical orientation with the ability to understand CRM/business application concepts, workflows, integrations, and implementation processes (software development experience is not required).
- Excellent interpersonal skills and emotional intelligence, with the ability to build trust and long-term relationships with customers and internal teams.
- Ability to translate business requirements into structured execution plans
- Strong planning, organization, and prioritization skills
- Ability to manage scope, timelines, risks, and delivery accountability
- Business and commercial awareness, with the ability to balance customer satisfaction, project scope, timelines, budgets, and delivery quality.
- Excellent follow-up and execution discipline
- Comfortable working in fast-moving, dynamic environments
- High ownership mentality and strong attention to detail
- Strong decision-making skills with the ability to prioritize, resolve issues, and make sound decisions in dynamic customer environments.
- Fluent Hebrew (spoken and written) – mandatory
- Strong written and verbal English communication skills.
- Experience working with CRM or business application platforms such as Zoho, Salesforce, HubSpot, Microsoft Dynamics, Monday.com, or similar implementation environments
- Naturally, takes ownership, follows through relentlessly, and proactively closes open items without requiring constant management follow-up.
- Comfortable asking questions, validating assumptions, and challenging unclear information before making commitments.
- Strong follow-up discipline with the ability to ensure commitments are completed rather than simply assigned.
- Excellent stakeholder management skills, with the ability to influence, align expectations, and build strong collaborative relationships across customers and internal teams.
- Strong documentation discipline and attention to maintaining accurate project records and customer communications
Strong Advantage
- Hands-on experience managing Zoho implementation projects
- Experience working for a Zoho Partner
- Experience with Zoho One applications such as CRM, Projects, Desk, Analytics, Flow, or Creator
- Experience implementing CRM or business applications using structured implementation methodologies.
- Experience in boutique implementation or multi-client delivery companies
- Experience inheriting active customer projects and bringing them under control
- Business process analysis and requirements gathering experience
What You’ll Get
- Ownership of customer implementation projects from day one
- Direct impact on customer success and delivery quality
- A collaborative team where your contribution is highly visible
- Exposure to a wide variety of customers and industries
- Opportunity to develop professionally within one of Israel's leading Zoho implementation partners
- Remote-first work environment