Implementation Engineer (U.S.)
Hive Learning · USA ·
- Category
- Customer success
- Experience
- 3+ years
- Visa sponsorship
- No
- Company size
- 11-50
Configure and deploy SaaS integrations (CRM, call-recording tools) for U.S. customers, troubleshoot technical issues, and lead onboarding to meet tight timelines.
Degree: Computer Science or related bachelor’s
Experience: 3+ years SaaS implementation experience
Responsibilities:
• Configure CRM integrations (HubSpot, Salesforce)
• Implement call-recording ingestion (Gong, Clari, Teams)
• Support product configuration for U.S. accounts
• Troubleshoot technical issues
• Lead implementation process alongside CS
• Reduce onboarding time to < 5 days