Implementation Engineer
KodyPay · Hong Kong, Hong Kong, Hong Kong ·
- Work mode
- Onsite
- Category
- Customer success
You will lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, testing, configuration, troubleshooting and go-live. You will advise clients, coordinate with stakeholders, improve implementation workflows and document integration solutions.
Responsibilities
- Lead merchant implementation projects from discovery through go-live
- Design scalable API-based payment integrations
- Guide client development teams through testing and hardware configuration
- Troubleshoot software network and hardware integration issues
- Coordinate with Sales Product and Core Engineering stakeholders
- Standardize implementation workflows and documentation
- Turn merchant feedback into product enhancement recommendations
Requirements
- 3+ years of experience in technical implementation API integration technical consulting or tech support
- Experience troubleshooting complex software network or hardware integration issues
- Strong communication skills for technical and non-technical stakeholders
- Project management skills
- Professional proficiency in English
- Cantonese is a bonus