Implementation Engineer - ERP Integrations
Canals · New York ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Customer success
- Experience
- 2+ years
- Visa sponsorship
- No
Canals · New York ·
Implement and troubleshoot ERP integrations (Eclipse, P21, Infor, SAP, Acumatica) between Canals and customer systems, guiding clients through onboarding and data flow validation.
Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.
Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.
We're a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.
We’re hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.
You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.
This role reports to our Head of Implementation, Riker Morss.
This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.
Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
Participate in customer onboarding and go-live calls as the technical owner of the integration process.
Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
Occasionally cover on support (Zendesk) as needed.
Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
Excitement to work directly with customers, managing implementations and troubleshooting integration issues
Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users
Excellent organization and project management abilities
Comfort working in a fast-moving, fully remote environment with high ownership
English proficiency required; Spanish or Portuguese a plus
We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.
We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.
We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.
You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.
We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.
We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.