Implementation Consultant
System Canada Technologies · Sydney, au ·
- Category
- Customer success
- Company size
- 501-1000
Company: SystemCanada | www.systemcanada.com
World wide office: Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan
Job Description
Responsibilities:
End to end service engagement/implementation management
Engage with the clients following handover from Sales and arrange initial kick off meeting & information gathering meetings
Project management, planning & regular client meetings
Gathering & documentation of client requirements
Training of client users
Creating specifications for new development
Working with 3rd party providers
Support the sales team by undertaking scoping work, answering emails on functionality and pre sales meetings
Candidates should have:
Previous experience working in an external customer focussed implementation role
Excellent communication and presentation skills
Highly organised with attention to detail
"Can do" attitude with a professional & friendly approach to people
Experience in arranging & scheduling appointments, reporting / updating on status of implementations
Experience in process management & application consulting
Experience / confidence in training one-on-one and larger groups