Implementation Consultant (Property & Lease Management - ProLease Enterprise/Horizon)
MRI Software · Sydney, Australia Office ·
- Category
- Customer success
This position is responsible for implementing MRI’s Horizon and ProLease Enterprise property management solutions and to provide property and lease management consulting services for existing and new clients throughout APAC.
This role will allow for the successful applicant to eventually develop their career into a subject matter expert on client facing projects, being central to leading discussions and implementations. This role allows a degree of responsibility, and the successful applicant will be able to run projects from start to finish. Additionally, this position will train clients on the use of MRI Horizon and ProLease Enterprise, with special attention on guiding clients to apply best practice.
The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology-based solutions to business problems. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations. Key areas of responsibility are:
Familiar with real estate management business processes in either the investor or occupier space (or both).
Work with clients to gather their requirements and implement the Horizon and ProLease Enterprise software.
Conduct gap analysis, document client requirements, and translate into Horizon solution design.
Advise clients on industry best practices regarding property and lease management.
Create business documentation including training material.
Assist clients in software configuration, testing, training, and deployment.
Support in the management of the client and project timelines, risks, and actively resolve project related issues as they arise.
Plan, develop and deliver remote or face to face, systems training programs.
Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement Horizon services.
Work with a varied number of clients in different specialised sectors.
REQUIREMENTS:
Degree in IT, Business, Finance, Maths, or Accounting is preferred.
Experience in business, knowledge of property and lease management principles, software implementation would be advantageous.
Implementation or use of a property management software is a requirement. Use of Horizon or ProLease Enterprise would be advantageous, though not essential.
Effective communication skills.
Ability to reason logically and provide innovative solutions.
Strong verbal and written communication skills.
Good problem-solving skills and tenacity to resolve them.
Good understanding of software implementation methodology.
Confident with training or training delivery.
Competency in Excel, Word, PowerPoint.
Other Skills/Experience:
High initiative, self-motivation, and enthusiasm.
Strong professionalism and customer satisfaction orientation.
Being able to demonstrate team working abilities is a must.
Must be flexible to travel when travel is required
BENEFITS:
Flexible working arrangements
Annual performance-related bonus
6x Flexi AnyDay: knock 2.5 hours off your day!
Me Days: additional 3 days of annual leave for qualifying employees
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!