Implementation Consultant, Emergency Operations

First Due · Remote - US Only · 1 month ago

Work mode: Remote
Employment: Full time
Category: Customer success

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Implementation Consultant, Emergency Operations

Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Manager, Implementation Consulting
Position Type: Full-Time
Salary: $80,000

Job Summary:

The Implementation Consultant, Emergency Operations owns the configuration, deployment, and customer enablement of First Due's field response and operations modules: Pre-Planning, Responder, Hydrants, and Command. The role serves Core agencies in standard pairing with an Implementation Manager, provides on-call complex-configuration support to Essentials, and contributes to Enterprise engagements. These modules put First Due in the field and on the apparatus. The role demands working knowledge of fire ground operations, incident command, pre-incident planning, and water supply, and the ability to configure mobile and map-based tools that responders rely on during active incidents.

Key Responsibilities:

Module configuration and delivery

Configure Pre-Planning, including occupancy and building records, hazards, tactical information, and pre-incident plans aligned to NFPA 1620 practice.
Configure Responder for mobile incident response, including unit response views, dispatch and AVL information, and field access to occupancy and pre-plan data.
Configure Hydrants, including hydrant inventory, flow testing records, and water supply data aligned to NFPA 291 practice.
Configure Command for incident command and accountability, including tactical worksheets and on-scene workflows.

Project execution and product partnership

Partner with the assigned Implementation Manager to deliver milestones on plan, surfacing risks early.
Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.
Partner with Technical Services on CAD and AVL data flows relevant to Responder and Command.
Surface product gaps, defects, and enhancement requests for the cluster to the Team Manager and Product organization.

Qualifications:

Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent operational experience in a fire or public safety agency.
Strong public safety industry knowledge, including fire ground operations, incident command structures, pre-incident planning, and water supply.
Demonstrated working knowledge of field response workflows and the operational contexts in which mobile response tools are used.
Familiarity with GIS and mapping concepts as applied to occupancies, hydrants, and response data.
Strong organizational skills with the ability to manage multiple concurrent customer projects.
Excellent communication, training delivery, and stakeholder engagement skills.
Experience with Rocketlane or a comparable professional services delivery platform.

Preferred Qualifications:

Direct experience as a firefighter, company officer, training officer, or fire service GIS or pre-planning coordinator.
Working knowledge of NFPA 1620 (pre-incident planning) and NFPA 291 (fire flow testing and hydrant marking).
Experience with GIS platforms, or with mobile data terminal and field-response applications.
Working knowledge of Salesforce, including account data hygiene and project handoff from sales.
PMP, ITIL, or equivalent professional certification.

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to [email protected].

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit to learn more.

If you are a resident of a state requiring wage transparency, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.