Implementation Consultant

Salary: $3,500 – $5,000 per month

Responsibilities:

• Carry out end-to-end implementation tasks, including system setup, configuration, testing, and client training.

• Follow established SOPs and maintain accurate documentation such as Service Notes and CRM updates.

• Provide post-implementation support to ensure smooth project handover and client satisfaction.

• Collaborate with Sales, R&D, and Support teams to resolve issues and contribute feedback for process improvement.

• Ensure high levels of customer satisfaction by delivering quality implementations, timely support, and effective communication throughout the project lifecycle.

• Report progress and any challenges to the Team Lead for escalation and guidance.

• Participate in knowledge sharing and continuous improvement initiatives within the team.

• Support implementation efforts in international markets as assigned.

• Learn and develop knowledge of multiple company products to effectively manage and implement projects across different product lines.

Requirements:

• Diploma or bachelor’s degree in computer science, IT, or a related technical field.

• At least 1 year of IT desktop, technical support, or a similar technical role experience preferred.

• Proficient in troubleshooting hardware, software, and basic network issues.

• Strong troubleshooting and problem-solving skills.

• Strong communication and customer service skills.

• Able to work independently and as part of a team.