Immediate - IT Helpdesk - 12 hours shift (Call Center / Central)
AlpSoft Technologies Pte Ltd · Depot Road, Central Region ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Salary
- SGD 2,600 – 3,000 / month
First-level IT helpdesk agent working 12-hour rotating shifts, handling calls, email, webchat and alerts: 1st-line troubleshooting across workplace, server, network, Microsoft 365, SASE and POS systems, monitoring security events and system performance, and logging, updating and escalating cases in a service management system until SLA closure.
Salary: $2,600 – $3,000 per month
Job Descriptions:
Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
Security event monitoring
Server and network availability and performance monitoring
Password reset and unlock
Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure
Job Requirements:
High school diploma or equivalent
Experience / Knowledge in IT support will be a Major plus
12 hours rotating shift
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Alpsoft Technologies’s PDPA and e2i’s PDPA.”