Immediate Hiring Freshers - IT Desktop / IT helpdesk
ITCAN PTE. LIMITED · Singapore ·
- Employment
- Contract
- Category
- Support
- Experience
- 0+ years
Job Description & Requirements
Job Title: Desktop Engineer
Experience: Freshers / 0–1 Year
Job Description
- Provide first-level desktop and end-user support for incidents and service requests received through walk-in and onsite support channels.
- Troubleshoot desktop, laptop, operating system, application, and peripheral-related issues.
- Assist users with Windows OS, MS Outlook, mobile devices, and other commonly used applications.
- Respond promptly to reported incidents, investigate issues, and provide temporary or permanent resolutions where possible.
- Provide regular status updates and escalate unresolved or complex issues to the appropriate support team.
- Maintain ownership of assigned tickets and follow up with users until issues are resolved and closed.
- Accurately document troubleshooting steps, resolutions, and relevant information in the ticketing system.
- Deliver a professional and customer-focused support experience.
- Manage user expectations and highlight potential escalations to the Team Lead.
- Assist with basic hardware, software, connectivity, and peripheral troubleshooting.
- Follow established IT support procedures, service standards, and security guidelines.
Qualifications
- Minimum Diploma in Information Technology, Computer Science, or a related field.
- Freshers are welcome to apply; prior desktop/end-user support experience is an advantage.
- Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices.
- Basic understanding of networking and IT troubleshooting concepts.
- Good communication, interpersonal, and customer-service skills.
- Strong troubleshooting and problem-solving abilities.