Identity Access Management - IAM

This is a remote position.

• This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access).
• Creation, deletion and modification of accounts across 150+ applications.
• Supporting New Joiner Day 1 access and secondary access process.
• Use of the IAM tools to perform provisioning
• Ensure all documented procedures are followed in relation to account administration
• Ensuring processes comply with audit requirements, evidence documentation and QA.
• Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required
• Process tasks in a timely manner to ensure SLAs are maintained.
• Manage customer's expectations through ongoing communication.
• Incident and Problem management via ServiceNow or any other ticketing tool.
• Detail analysis is required to understand the issue and deliver accordingly.
• Understand different client responses, evaluate and take corrective action.
• Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.
• Good verbal and written skills are required.
• Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks
• Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.

Requirements

Skills that will help the candidate:

• Identifying and managing IT Security risks.
• Knowledge of ITIL concepts and Operations best practices.
• Relevant security certifications will be an added advantage
• MS Office, Query writing, experience in RPA/API automation
• Excellent oral communication and inter-personal skills.