ICT Operations Support Engineer
RAPSYS TECHNOLOGIES PTE. LTD. · Singapore ·
- Category
- Support
- Experience
- 4+ years
Key Responsibilities
- Manage ICT service requests, incidents and operational support within agreed SLAs.
- Administer Microsoft 365, Intune, Entra ID and workplace technologies.
- Support user onboarding/offboarding, account and access management.
- Manage endpoint provisioning, software installation and ICT asset records.
- Coordinate with vendors, MSPs for service fulfilment.
- Monitor vendor performance, service reports and outstanding requests.
- Support ICT governance, audit, cybersecurity and compliance activities.
- Maintain operational documentation, records and audit trails.
Requirements
- Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support.
- Experience with Microsoft 365, Intune, Entra ID/Active Directory.
- Experience with ServiceNow/ITSM, incident and service request management.
- Experience in user onboarding/offboarding and access administration.
- Experience in endpoint provisioning and asset management.
- Experience coordinating with vendors/MSPs.
- Diploma/Degree in IT, Computer Science, Information Systems or related discipline.
- Familiarity with WOG ICT processes and government ICT support environments is preferred.