ICT Field Service Engineer at GenetiQ – Dundalk | Jobyssey

ICT Field Service Engineer

Dundalk, Ireland

About Us

GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. GenetiQ's founders and many of our first team members are still a core part of the organisation. GenetiQ employees drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers. GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.

We recently announced the launch of GenetiQ, our new cloud-native, browser-based ERP software solution. This innovative business management platform is set to redefine industry standards by offering a level of personalisation and flexibility previously unavailable in the cloud.

Scope of Role

We are looking for an ICT Field Service Engineer to join our customer support and infrastructure team. You will provide remote and onsite technical support, deliver infrastructure projects, and help maintain secure and reliable IT environments for our customers.

This role is ideal for an experienced engineer who enjoys solving technical problems, working directly with customers, and supporting a wide range of technologies across multiple environments.

Regular travel to customer sites is required, and a full clean driving licence is essential.

Responsibilities

Provide remote and onsite support for customer infrastructure, networks, servers and Microsoft 365 environments.
Diagnose and resolve technical issues, taking ownership through to completion.
Install, configure and maintain servers, virtual environments, networking equipment and related infrastructure.
Support backup, disaster recovery and business continuity solutions.
Monitor systems, perform proactive maintenance and implement improvements.
Assist with infrastructure upgrades, migrations and customer projects.
Maintain accurate technical documentation and customer records.
Work with colleagues, vendors and customers to deliver high-quality support and service.
Apply security best practices, including patching, access controls, MFA and endpoint protection.

Qualifications and Experience

Minimum 2 years' experience in an ICT support, infrastructure or engineering role.
Strong knowledge of Windows Desktop and Windows Server environments.
Experience administering Microsoft 365 and Exchange Online.
Good understanding of networking concepts, including TCP/IP, VLANs, routing, firewalls and VPNs.
Experience with Active Directory, DNS and DHCP.
Familiarity with virtualisation and backup technologies.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and manage competing priorities.
Full clean driving licence.

Experience with some of the following would be beneficial:

Microsoft Azure and cloud technologies.
Hyper-V and VMware.
Backup and recovery platforms.
Endpoint security, antivirus and email security solutions.
Network monitoring and management tools.
Firewall and VPN technologies.
PowerShell, Python or other automation tools.
Cybersecurity, vulnerability management and incident response.

Benefits & Culture

Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As a member of the GenetiQ family, you'll have the freedom to unleash your creative genius, the support to make your ideas a reality, and the opportunity to grow both personally and professionally.

With our award-winning employee engagement program, we've cultivated a workplace culture where our employees feel like part of a close-knit family. Our year-round calendar of social events and activities, including summer BBQs, golf outings and charity hikes, is just one way we ensure our team's wellbeing and happiness are at the heart of everything we do.

In addition to a competitive salary and an awarding winning culture, we offer a great range of benefits including:

Healthcare: Health and wellbeing matter to us so we offer private healthcare to our employees.
Flexibility: Our flexible working plan helps employees to manage a better work-life balance.
Pension plan: We contribute a % of an employee's salary, helping them plan for the future.
Exercise reimbursement: Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
Holidays: GenetiQ offers 25 paid holidays, plus bank holidays.

Please review our Candidate Privacy Notice to understand how your personal information will be processed during the recruitment process.

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