ICT Engineer [ Network Support / CCNA ]
The Supreme HR Advisory · Central Region ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
Salary: $3,000 – $4,500 per month
Basic $3000 - $5000
IT Infrastructure & Network Support
With relevant exp support School / Education industry
Support the organisation’s day-to-day IT infrastructure, network services and ICT operations
Maintain and troubleshoot LAN, WAN, wireless networks, firewalls, VPN, VLAN, DHCP, DNS, routing and switching environments
Monitor network availability and performance, and resolve connectivity issues affecting classrooms, laboratories, offices and remote users
Assist with network configuration, segmentation, firewall policies, wireless access and secure network connectivity
Liaise with external vendors and service providers on network, ISP, firewall, wireless and cabling-related matters
Support servers, virtualisation, backup, monitoring, endpoint management and Microsoft 365 services
Assist with Active Directory, Entra ID, Group Policy, user access management and endpoint configuration
Perform system patching, firmware updates, software deployment, endpoint protection and vulnerability remediation
Provide technical support for classrooms, computer laboratories, examinations and other campus operations
Handle and escalate infrastructure or network-related incidents where required
Troubleshoot technical issues, identify root causes and ensure incidents are properly documented and followed through until resolution
Support incident management, service requests and change management processes
Maintain troubleshooting guides, technical documentation and knowledge-base materials
Identify recurring technical issues and recommend improvements to enhance ICT reliability and user experience
Support ICT controls involving user access, network security, endpoint security, asset management, monitoring and incident response
Maintain the necessary operational records and supporting documents for ISO 27001, EduTrust and internal/external audits
Follow established ICT, information security, access control, incident and change management procedures
Assist with security incident response and system recovery activities where required
Support infrastructure-related projects such as network upgrades, firewall replacement, wireless enhancement, endpoint deployment and Microsoft 365/cloud initiatives
Assist with testing, implementation, documentation and operational handover for new ICT solutions
Coordinate with vendors on implementation, maintenance and technical support matters
Perform other ICT-related duties as assigned
Job Requirements
Degree in Computer Science, Information Technology or a related discipline
With years of relevant experience in IT infrastructure, network administration, NOC/SOC or IT operations
CCNA certification will be an advantage
Hands-on experience in network monitoring, troubleshooting and incident resolution
Exposure to enterprise network, firewall, wireless or security environments will be advantageous
Good knowledge of TCP/IP, VLAN, routing, switching, DHCP, DNS, VPN and network troubleshooting
Experience with Fortinet, Aruba, HPE, Cisco, Microsoft 365, Active Directory or similar technologies will be advantageous
Familiarity with ITIL, incident management, change management and service desk processes will be advantageous
Ho Ming Jie (Edmund) Reg No: R1987094
The Supreme HR Advisory Pte Ltd EA No: 14C7279