ICT Business Systems Support Officer

Salary: $80k - $90k p.a. + super + $15,900 NFP salary pack

Title: (ICT) Business System Support Officer
Employment: Full time / Ongoing
Location: Bathurst Street, Hobart TAS or Surrey Hills VIC or

Reporting to the National Manager, ICT, the ICT Business Systems Support Officer is the first point of contact for employees seeking technical assistance.

This is an excellent opportunity for an early-career ICT professional ready to take their next step, or someone who enjoys providing responsive first-level support and managing a varied workload through Zendesk. You will receive training and gain exposure to business systems, SharePoint, data analytics, Power BI, AI and a broad range of technologies within a small and cooperative ICT team.

About the Role

• Provide first-level support across Able Australia's business applications, Microsoft 365 environment, SharePoint, hardware and general ICT systems.
• Monitor and triage Zendesk requests, investigate and resolve common issues, and escalate complex or unresolved matters to ICT specialists or external providers.
• Support business-system administration, user access, and the ICT requirements associated with employee onboarding and offboarding.
• Test system upgrades, enhancements and changes, documenting results and identified issues.
• Maintain knowledge articles, user guides and support resources, and assist with the delivery of system training and guidance.
• Assist with system reporting, Power BI reports, data activities, and ICT and Transformation projects under the guidance of experienced team members.
• Work within a small team where you can build practical experience beyond a traditional helpdesk role.

Skills and experience required to be successful in this role:

• Experience providing first-level ICT, helpdesk or business-systems support, including using a ticketing system to manage enquiries.
• Sound knowledge of Microsoft 365, business applications, user-access administration and contemporary technology.
• Strong analytical and problem-solving skills, with the ability to troubleshoot issues and determine when escalation is required.
• Strong customer-service and communication skills, with the ability to explain technical information clearly and work effectively within a geographically dispersed team.
• Certificate III or IV in Information Technology, or an equivalent relevant qualification.
• Previous experience within disability, community services, healthcare or another multi-site operational environment would be advantageous but is not essential.

For further information regarding the role and its requirements, please refer to the position description attached.

Benefits of joining Able Australia:

• Not for Profit Salary Packaging benefits (pay less tax and take home more earnings)
• Flexible starting times and working from home options, including a 50% Work from Home policy. Training period for this role will be full time in the office
• 17.5% annual leave loading (get paid more on your holidays)
• Instant discounts to hundreds of online retailers, including Woolworths, Coles, Kmart, Airbnb, Hotels, and Flights and more!
• Up to 12% fuel discounts
• Cooperative and positive team environments where your ideas matter
• Continuous support and supervision to enable you to develop your career and progress
• Our values are Trust, Respect, Excellence and Kindness and we imbed these values into all of our work practices

About Able Australia

Able Australia is a leading provider of disability services across Victoria, Tasmania, Queensland, and the ACT. For over 50 years we have been delivering innovative support services to people with multiple disabilities and deafblindness.

As a registered provider of the National Disability Insurance Scheme (NDIS), our vision is to enable the people we support to live the life they choose.

How to apply

Please click on the APPLY NOW button and complete the online application form. You will need to upload your resume as a PDF with your skills and experience. Please note that we may commence screening applications before the closure of this advertisement, if you are interested in the role, we encourage you to submit your applications as soon as possible.

We encourage applicants with disabilities to apply. Please let us know if you require any adjustments during the recruitment period.

You must be eligible to work in Australia to be considered for this position. Employment is conditional upon screening checks throughout employment, applicants will be required to undergo pre-employment checks as required. Applicants will be subject to, but not limited to, the following checks: NDIS Worker Screening Check, International Police Check (if applicable), and Right to Work in Australia.

If you have any particular questions regarding the position or need to find out more, get in touch with Yvette Hyde, Senior Talent Acquisition Business Partner at careers @ableaustralia.org.au