ICHC Operations Specialist (FT Regular w/ benefits) at Native Village of Eyak – Cordova | Jobyssey

About This Role

ICHC OPERATIONS SPECIALIST

Work Location: 100% onsite in Cordova, AK. Remote/hybrid work is not available for this position.

Team: ICHC

Salary Grade: Grade 12

Reports To: ICHC Operations Director

Schedule: Full Time Regular 40 hours per week

FLSA Status: Hourly & Eligible for Overtime Pay

Last Revised: August 2026

Essential Notice:

In accordance with P.L. 93-638, preference in hiring practices are given to Alaska Native, American Indian, and Native American applicants. Hiring preference for NVE Tribal members is in effect for this position

POSITION SUMMARY

Under the direction of the ICHC Operations Director, the Operations Specialist provides specialized as well as general operational support through a variety of tasks. While not typically working with external customers or patients, this position is responsible for providing excellent internal customer service.

ESSENTIAL DUTIES

· Provides administrative and operational support in the delivery of effective and compliant healthcare services.

· Supports organizational compliance efforts through the tracking, monitoring, and maintenance of documentation required by federal, state, and regulatory agencies.

· Manages the provider credentialing and privileging process, including preparation of Health Board submissions and adherence to FTCA requirements.

· Coordinates workforce training activities, ensuring accurate recordkeeping and regulatory compliance.

· Manages provider and staff Continuing Education tracking, reporting, and reimbursement activities.

· Administers contract lifecycle management, including database maintenance, renewal tracking, and stakeholder notifications.

· Oversees asset management processes and maintain records necessary to meet federal inventory control and reporting requirements.

· Coordinates the development and production of comprehensive operational reporting for ICHC leadership, providing actionable data and insights to support organizational goals and performance management.

· Follows all policies and procedures and participates in risk management and quality assurance - quality improvement processes.

· Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.

ESSENTIAL DUTIES OF ALL STAFF

· Work safely in accordance with OSHA regulations and company safety policies.

· Immediately report unsafe conditions, hazards, or injuries to HR or the designated safety contact.

· Attend all mandatory special events, meetings, and trainings.

· Assist with special events, meetings, and trainings as necessary.

· Maintain confidentiality at all times.

· Maintain awareness and sensitivity to various cultures.

· Embody Tribal values throughout all work.

· Perform other duties as assigned.

ESSENTIAL SUPERVISORY DUTIES

None. This position has no supervisory duties.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

KNOWLEDGE

Basic office procedures and administrative practices.
Standard office software (e.g., Microsoft Office, email, scheduling tools).
Recordkeeping and document management practices.
Workplace safety and confidentiality standards.
Organizational policies and procedures relevant to the role.

SKILLS

Effective verbal and written communication.
Time management and task prioritization.
Scheduling and calendar management.
Customer service and professional interpersonal interactions.
Problem-solving and basic decision-making.

ABILITIES

Work collaboratively with colleagues, supervisors, and external contacts.
Maintain confidentiality and handle sensitive information appropriately.
Adapt to changing priorities and multi-task effectively.
Pay attention to detail and maintain accuracy in work.
Learn new procedures, software, and systems as needed.

COMPUTER SKILLS

Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Skilled in email, calendar, and scheduling tools.
Comfortable with online collaboration platforms (e.g., Teams, Sharepoint, Zoom).
Able to enter, manage, and retrieve data from databases.
Quick to learn and adapt to new software or technology.
Experience with Asana, MIP Accounting, Microix, SmartSheets, Fleetio, or Rippling is a plus.

EDUCATION AND EXPERIENCE

This section outlines the education, training, and experience required for a candidate to be successful in this role, as well as any preferred qualifications that make a candidate stronger. The listed preferred qualifications are helpful to be more successful in the role but not mandatory.

EDUCATION
Required: High School Diploma or FED

Preferred: Associate degree in healthcare administration, healthcare operations, business administration, or other relevant field

WORK EXPERIENCE
Required: Three (3) years of experience in operations, compliance, project coordination, or a related field.

CERTIFICATES / CERTIFICATIONS / LICENSES
Preferred: BLS or CPR Pro Certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, the following will be required of employees:

Primarily Indoors

· Ability to remain in a stationary position for extended periods of time.

· Ability to operate a computer, telephone, and standard office equipment.

· Ability to move about the office to access files, equipment, and attend meetings.

· Ability to communicate effectively in person, over the phone, and through written correspondence.

· Ability to review and produce documents and data on a computer screen and in print.

· Occasional ability to lift and/or move up to 15 pounds (e.g., office supplies, files).

· Ability to adjust focus and maintain attention in an office setting with moderate noise.

· Usual tasks do not involve exposure to blood, body fluid, or tissues but job has potential for mucous membrane or skin contact exposure to blood, fluids, or tissue. Use of personal protective equipment (PPE), when appropriate, is required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

Primarily Indoors

· Indoor, climate-controlled office environment

· Shared workspace in close proximity to other desks and colleagues

· Moderate noise level (conversation, office equipment, phones)

· Frequent use of computers, monitors, and other office equipment

· Fluorescent or LED overhead lighting

· Extended periods of sitting at a workstation

· Occasional walking within the office and to shared resources (printer, break room, meeting rooms)

· Possible exposure to paper dust, toner, and cleaning products used in the office

Other Requirements: Required to submit to a background check and follow the NVE Tribe’s drug policies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

The Native Village of Eyak has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Native Village of Eyak reserves the right to change this job description and/or assign tasks for the employee to perform, as the Native Village of Eyak may deem appropriate. Your signature below signifies that you understand the duties, expectations, and contents of this job description.

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