IBM web Methods – Senior Integration Engineer (Support & Administration) at Star Services LLC – Abu Dhabi | Jobyssey

Key Responsibilities:

Production Support & Incident Management:

Serve as the primary escalation point for all IBM webMethods production incidents, ensuring timely triage, root cause analysis, and resolution.
Monitor integration flows, services, and messaging channels across IS, API Gateway, and UM environments for faults, failures, and performance degradation.
Manage and resolve P1/P2 critical incidents within defined SLAs, coordinating with internal teams and vendors as required.
Perform log analysis, thread dump analysis, and diagnostic investigations to identify and remediate integration failures.
Maintain incident, problem, and change records in ITSM tools (e.g., ServiceNow, Jira) with thorough documentation and closure reports.
Conduct post-incident reviews and implement preventive measures to reduce recurrence.

Platform Administration:

Administer and maintain IBM webMethods Integration Server (IS), API Gateway, Universal Messaging (UM), and related platform components across all environments (Dev, QA, UAT, Production).
Manage server configurations, package deployments, user access controls, security policies, and SSL/TLS certificates.
Perform capacity planning, performance tuning, and resource optimisation across the webMethods platform.
Coordinate and execute platform upgrades, patch applications, and hotfix deployments with minimal service disruption.
Manage API Gateway configurations including policy enforcement, rate limiting, OAuth2/JWT setup, and developer portal administration.
Configure and maintain Universal Messaging channels, queues, topics, durable subscriptions, and cluster settings.
Ensure platform high availability through clustering, failover configuration, and disaster recovery planning and testing.

Monitoring & Observability:

Design and maintain end-to-end monitoring dashboards and alerting frameworks for integration services, APIs, and messaging infrastructure.
Utilise monitoring tools such as webMethods Optimize, ELK Stack, Splunk, or equivalent to track service health, throughput, latency, and error rates.
Define and manage key operational metrics, SLA thresholds, and automated alerting rules.
Conduct proactive health checks and scheduled reviews of platform components to identify potential issues before they impact production.
Analyse trends in platform performance data and provide recommendations for optimisation and capacity planning.

Documentation & Knowledge Management:

Develop and maintain comprehensive technical documentation including runbooks, standard operating procedures (SOPs), architecture diagrams, and integration design documents.
Document incident resolutions, known errors, and workarounds in a centralised knowledge base to enable faster future resolution.
Maintain up-to-date API catalogues, data flow diagrams, and interface inventories for all active integrations.
Produce regular operational reports covering platform health, incident trends, SLA adherence, and change activity for stakeholders and management.
Ensure all change records, deployment guides, and rollback procedures are documented and reviewed prior to implementation.

Integration Development & Enhancement:

Design and develop integration flows, services, and adapters on IBM webMethods IS to support new business requirements and enhancements.
Build and expose REST, SOAP, and GraphQL web services, ensuring adherence to enterprise API standards and security policies.
Review and guide the development work of junior and mid-level integration developers, providing technical mentorship and code review.
Support CI/CD pipeline integration for automated testing, packaging, and deployment of webMethods services across environments.
Contribute to continuous improvement of integration frameworks, reusable components, and delivery standards.

Required Skills & Qualifications:

10–12 years of hands-on experience with the IBM webMethods platform, spanning development, support, and administration.
Deep expertise in IBM webMethods Integration Server (IS), API Gateway, and Universal Messaging (UM) across multi-environment enterprise setups.
Proven experience in production support, incident management, and SLA-driven operations for integration platforms.
Strong understanding of REST, SOAP, and GraphQL web services, and experience troubleshooting service failures across protocols.
Expertise in platform administration tasks including server configuration, package management, user access, clustering, and disaster recovery.
Experience with ITSM tools (ServiceNow, Jira, or equivalent) for incident, problem, and change management.
Proficiency in log analysis, diagnostic tooling, and performance investigation techniques for webMethods environments.
Experience designing and maintaining monitoring dashboards and alerting frameworks using tools such as Splunk, ELK, or webMethods Optimize.
Strong technical documentation skills — capable of producing runbooks, SOPs, architecture documents, and operational reports.
Experience working in agile or hybrid delivery environments, collaborating with cross-functional and cross-organisational teams.
Ability to manage multiple priorities, incidents, and stakeholder communications simultaneously and under pressure.

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