About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Senior Lead, IAM Platform Operations

Position Summary

The Senior Lead, IAM Platform Operations is responsible for the operational leadership, reliability, resilience, and continuous improvement of Northern Trust's Identity and Access Management (IAM) platforms. This role provides accountable service ownership across identity governance, privileged access, authentication, authorization, non-human identity, and emerging AI-agent identity services while ensuring alignment with cyber security, regulatory, and business objectives. The position serves as a key leader within the IAM organization, partnering closely with Product Management, Engineering, Risk, and Technology Operations. [IAM_30-60-...iorities 2 | PowerPoint], [Cyber Prog...egulator 4 | PowerPoint]

Key Responsibilities

• Lead global IAM platform operations, support teams, and service management functions.
• Own operational performance, availability, resiliency, capacity planning, upgrades, and lifecycle management for IAM platforms.
• Establish and maintain service-level objectives, operational metrics, dashboards, and executive reporting.
• Drive automation, self-service capabilities, and continuous improvement to increase efficiency and reduce operational risk.
• Lead incident, problem, and change management activities, including executive communications and root-cause remediation.
• Ensure operational readiness for audits, regulatory examinations, and control assessments.
• Partner with Product, Engineering, Governance, and Risk teams to deliver secure, scalable, and compliant IAM services.
• Manage vendor relationships, operational budgets, support contracts, and service performance.
• Build and develop a high-performing global operations organization focused on accountability, service excellence, and operational discipline.

Required Qualifications

• 10+ years of experience in IAM, Cyber Security, or Technology Operations.
• 5+ years of leadership experience managing enterprise platforms or operational teams.
• Strong expertise in Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
• Experience supporting critical security platforms in large, highly regulated organizations.
• Proven success driving operational transformation, automation, and service maturity improvements.
• Strong understanding of ITIL, service management, operational resilience, and risk management practices.

Preferred Qualifications

• Experience with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, and cloud identity platforms.
• Financial services industry experience.
• Knowledge of NIST, COBIT, FFIEC, and regulatory compliance requirements.
• CISSP, CISM, CRISC, ITIL, CyberArk, Saviynt, or Microsoft security certifications.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Tempe Office

The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.