IAM Analyst

JOB DESCRIPTION:

Job Title: IAM Analyst / IdentityIQ Engineer

Experience: 2–5 Years
Primary Focus: System Integrations & Identity Governance
Tools: SailPoint's Identity Security Cloud platform, ServiceNow, AD, Azure AD

Job Summary

We are seeking an experienced IAM Analyst / IdentityIQ Engineer to support and enhance our Identity and Access Management (IAM) platform, with a primary focus on SailPoint integrations and operations. The ideal candidate will have hands-on experience with application onboarding, system integrations, access governance processes, reporting, and operational monitoring. This role plays a key part in centralizing access lifecycle management and ensuring compliance through effective governance and reporting.

Key Responsibilities

IdentityIQ & IAM Operations

• Support and maintain SailPoint integrations with connected and disconnected applications.
• Apply strong understanding of IAM domain concepts, including:
  • Joiner, Mover, Leaver (JML) processes
  • Role-based access control (RBAC)
  • Access certifications and compliance
  • Provisioning and de-provisioning workflows
• Assist with onboarding new applications into SailPoint's Identity Security Cloud platform, including access aggregation and entitlement mapping.

System Integrations

• Perform application integration activities with SailPoint's Identity Security Cloud platform, including:
  • File-based (CSV/flat file) integrations
  • API- or database-backed integrations (read-only where applicable)
• Collaborate with application owners and infrastructure teams to validate access data and integration requirements.
• Troubleshoot integration issues and support remediation activities.

Monitoring & Operational Support

• Monitor KPIs and operational tasks within SailPoint's Identity Security Cloud platform to ensure system health and SLA compliance.
• Track and address SailPoint's Identity Security Cloud platform task failures, aggregation issues, and provisioning errors.
• Provide day-to-day operational support for IAM-related incidents and service requests.

ServiceNow Reporting & Analysis

• Run and maintain monthly reports for:
  • Aging ServiceNow Change Requests
  • Aging ServiceNow Incidents and Access Tickets
• Analyze trends and escalate risks related to delayed approvals or access remediation.

Testing & Documentation

• Execute and support test cases related to integrations, access changes, and workflow enhancements.
• Assist in UAT and regression testing for IAM enhancements.
• Create and maintain clear technical and operational documentation, including:
  • Integration design documents
  • SOPs and runbooks
  • Test cases and validation results

Required Skills & Qualifications

• 2–5 years of experience in Identity and Access Management.
• Hands-on experience with SailPoint's Identity Security Cloud platform.
• Solid understanding of IAM concepts and governance frameworks.
• Experience with application integrations (connected and disconnected).
• Experience monitoring IAM tasks and operational KPIs.
• Familiarity with ServiceNow, including reporting and ticket analysis.
• Experience executing test cases and supporting UAT activities.
• Strong documentation skills with attention to detail.
• Ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

• Experience with Azure AD, Azure PIM, or Access Packages
• Exposure to access certifications
• Knowledge of compliance-driven IAM environments

Soft Skills

• Strong analytical and troubleshooting skills
• Clear written and verbal communication
• Ability to manage multiple priorities in a structured manner
• Proactive and detail-oriented mindset

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

IT Operations

DIVISION:

BTS Business Technology Services

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable