I39 - Software Engineer, Java (079)
FPT Asia Pacific Pte Ltd · Singapore ·
- Category
- Software engineering
- Experience
- 2+ years
Responsibilities
- Investigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support.
- Analyze application logs, system behavior, and technical data to diagnose and resolve application issues.
- Reproduce reported issues through testing and validation to identify appropriate solutions.
- Develop and implement corrective fixes, workarounds, and data patches for incidents and problems.
- Prepare and maintain technical documentation, solution documents, and support procedures.
- Monitor application performance, response times, system health, and resource utilization to ensure service availability.
- Perform SQL queries, scripting, and data extraction to support business and operational requirements.
- Take ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs).
- Provide application support during deployment, release, and production implementation activities.
- Collaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues.
- Identify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives.
- Ensure compliance with organizational policies, security standards, and operational procedures.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- 2–3 years of experience in the IT industry, with hands-on experience in Level 2/Level 3 application support.
- Experience supporting Java-based applications in a production environment.
- Strong troubleshooting, analytical, and problem-solving skills with the ability to perform root cause analysis.
- Experience in system recovery, data recovery, and production issue resolution.
- Proficiency in SQL, database querying, and scripting.
- Familiarity with Microsoft Office applications.
Knowledge of the following technologies is an advantage:
- Jira
- Amazon Web Services (AWS)
- Linux