I.T Desktop Support

About the role

We are seeking a skilled and customer-focused IT Desktop Support Specialist with Mandarin language capabilities to join our dynamic IT Support team. This is a full-time position based in Rawang, Selangor, where you will play a crucial role in delivering first-class technical support to our stakeholder. As an IT Desktop Support professional, you will be the frontline of our technical assistance, troubleshooting issues, providing user guidance, and ensuring optimal system performance. Your ability to communicate effectively in both English and Mandarin will be essential in supporting stakeholders.

Key responsibilities

• Provide prompt and professional technical support to stakeholders.

• Diagnose and resolve desktop, laptop, and peripheral device problems, including operating system issues and application failures

• Install, configure, and maintain desktop hardware, software applications, and peripherals according to company standards

• Manage user access rights and credentials, including password resets and account provisioning

• Create and maintain accurate documentation of support tickets, solutions provided, and technical issues encountered

• Communicate technical solutions to non-technical users in a clear and understandable manner, in both English and Mandarin

• Perform routine system maintenance, updates, and patches to ensure optimal system performance and security

• Collaborate with senior IT staff and other departments to escalate complex technical issues appropriately

• Support the deployment of new hardware and software across client environments

• Maintain a professional and courteous whilst providing exceptional customer service

What we're looking for

• Proven experience in desktop IT support or a similar help desk role, preferably for 1+ years

• Strong technical knowledge of Windows and/or macOS operating systems

• Proficiency with hardware troubleshooting, including printers, monitors, network devices, and peripherals

• Hands-on experience with software installation, configuration, and troubleshooting

• Excellent communication skills in English and Mandarin (both written and verbal); fluency in Mandarin is essential for this role

• Ability to priorities tasks effectively and manage multiple support requests simultaneously

• Strong problem-solving abilities with a logical and methodical approach to technical issues

• Proficiency with IT ticketing systems and support desk management tools

• A+ Certification or equivalent IT certification is desirable

• Customer-focused mindset with patience and a willingness to help users at all technical levels

• Ability to work independently and as part of a team in a fast-paced environment

What we offer

LINERGY POWER SDN. BHD. is committed to supporting the professional growth and wellbeing of our team members. We offer competitive remuneration packages, opportunities for ongoing technical training and career development, and a supportive work environment where your contributions are valued. We provide a full-time position with standard employment benefits including medical coverage and annual leave entitlements. Our company culture emphasizes teamwork, continuous learning, and employee satisfaction. We encourage applications from individuals seeking a stable career in IT support with prospects for advancement.

Apply now

If you are a motivated IT support professional with fluency in Mandarin and wish to join our growing team at LINERGY POWER SDN. BHD., we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to our HR department. Join us in delivering exceptional IT support to our valued clients in Rawang, Selangor.