Hyperscaler Operations Manager

You will own the processes, technology, and operational infrastructure supporting hyperscaler marketplace, co-sell, and funding initiatives across AWS and GCP. You will manage private offers, funding programs, system integrations, vendor relationships, process documentation, and training. You will also identify and deploy AI agents to automate workflows, resolve complex operational issues, and coordinate with Deal Desk, Finance, Legal, Sales, Systems, and Revenue Technologies.

Responsibilities

• Establish, oversee, and improve end-to-end marketplace operational processes, including private offers, CPPO/MCPO structures, and third-party integrations
• Own and document private-offer workflows across AWS and GCP with Deal Desk
• Execute hyperscaler funding initiatives, including SCA, MPOPP, and MCCP, through milestone tracking, deal registration, claims, and commit management
• Resolve complex marketplace, co-sell, billing, and funding escalations
• Own relationships for Salesforce CRM partner objects, Tackle.io, and hyperscaler PRM configurations
• Administer hyperscaler platforms and maintain system health and data integrity
• Co-manage marketplace-tooling vendor relationships, including roadmap engagement, renewals, and SLA accountability
• Build AI agents to automate hyperscaler workflows such as offer tracking, reporting, and co-sell registration
• Maintain integrations between hyperscaler platforms, CRM, and downstream financial systems
• Drive operational strategy for AWS and GCP funding initiatives
• Monitor marketplace revenue, co-sell pipeline, funding utilization, billing, and commitments
• Design, document, and govern hyperscaler marketplace, co-sell, and funding processes
• Create and maintain runbooks, process documentation, training materials, and process maps
• Support tool configuration, testing, maintenance, workflow documentation, and end-user training
• Prioritize hyperscaler system implementations, migrations, and platform enhancements
• Create GitLab Issues for process-improvement opportunities

Requirements

• 6+ years of experience in cloud marketplace operations with ownership of hyperscaler workflows
• Experience with Tackle.io or equivalent cloud marketplace management platforms
• Working knowledge of Salesforce CRM, including partner objects, opportunity management, and basic administration
• Deep familiarity with AWS and GCP marketplace mechanics, including private offers, CPPO/MCPO structures, co-sell registration, billing, and disbursement workflows
• Experience managing SCA, MPOPP, and MCCP hyperscaler funding initiatives
• Familiarity with AWS ACE and GCP Partner Advantage co-sell operations
• Ability to design and document complex operational processes
• Experience using AI tools and building agents to automate operational workflows
• Experience resolving ambiguous issues across systems, teams, and partner relationships
• Experience with B2B SaaS channel or hyperscaler funding initiatives

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation
• Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support