The Human Resources Coordinator serves as the first point of contact for all RRHA staff seeking HR support. This entry-level position is critical in fostering a service-forward HR culture by delivering high-quality support, administering core personnel functions, and facilitating effective communication between employees and the HR team. The Coordinator plays a highly visible and employee-facing role, responsible for HR presence across departments and sites, including mandatory monthly visits to AMP locations. The position also contributes to employee engagement initiatives, compliance tracking, records management, onboarding logistics, and HR system navigation. This role is in-person and supports agency-wide HR functions, escalating complex matters to the HR Manager as appropriate.

Essential Duties and Responsibilities

• Serve as the first point of contact for HR-related inquiries by managing the HR phone line and inbox.
• Provide HR presence and accessibility through monthly visits to AMP locations and other field sites.
• Act as the HR liaison on the Employee Events Committee; assist with event logistics, promotion, and participation.
• Source resumes for approved vacancies and coordinate interview scheduling and logistics with hiring managers.
• Manage onboarding and offboarding documentation including I-9 verification, benefits enrollment, and handbook acknowledgment.
• Conduct entry-level orientation sessions and office tours for new hires.
• Track payroll changes in collaboration with HR Manager and maintain updates in the payroll sync tracker.
• Ensure personnel files are updated and compliant in UKG and maintain organization of electronic records.
• Support employees with system navigation and troubleshoot issues in UKG, VRS, Voya, and SharePoint.
• Track mandatory training completions and assist with scheduling compliance and policy-based trainings.
• Submit approved manual check requests and benefits invoices to Finance in a timely manner.
• Assist with compliance tracking of documents including licensure renewals, FMLA records, and training audits.
• Provide administrative assistance during HR-led programs such as open enrollment, performance evaluations, and policy rollouts.
• Maintain accurate content in HR portals and contribute to procedural updates within their scope.
• Triage complex employee concerns and escalate them to the HR Manager in accordance with established guidelines.

Job Competencies

• Working knowledge of HR administrative practices including recordkeeping, onboarding, and document compliance.
• Proficient in using HRIS (e.g., UKG), benefits platforms (e.g., Voya), and internal systems like SharePoint.
• Ability to support audits, maintain tracking logs, and ensure document completeness and confidentiality.
• Highly organized with attention to detail and an ability to manage multiple administrative tasks simultaneously.
• Effective written and verbal communication skills; comfortable delivering information and guiding employees.

Education and/or Experience

(The following requirements may be used to evaluate applicants for employment. When applicable, equivalent substitution will be allowed for differences in experience and education.)

Education: Graduation from high school/GED and completion of related training or college courses. Professional Certification in Human Resources through HRCI, SHRM and a body recognized in the field preferred or obtained within a year of employment.

Experience: One to three years of experience of human resource experience in a generalist capacity.