Human Resources Business Partner (Employee Relations)

Summary/Objective

The HR Business Partner / Employee Relations is a strategic thought partner to business and operations leaders within a regulated financial services environment, specifically mortgage lending and servicing. This role combines strong employee relations expertise with proactive business partnership, helping leaders make sound people decisions that support operational effectiveness, risk management, and business goals.

Operating as a trusted advisor, this role supports managers on workforce strategy, organizational effectiveness, and day-to-day leadership decisions, while also serving as the primary point of contact for employee relations matters. The position requires the ability to think strategically, balance business needs with employee experience, and apply sound judgment in a highly regulated industry.

What you will do:

Strategic Business Partnership

• Serve as a trusted advisor and thought partner to managers and leaders across mortgage origination, servicing, and corporate functions
• Support leaders in making people-related decisions aligned with business strategy, operational goals, and risk considerations
• Advise on workforce planning, role design, organizational changes, and team effectiveness
• Partner with leaders to anticipate people risks, talent needs, and operational challenges
• Translate business objectives into practical people strategies that support execution

Employee Relations & Risk Management

• Act as the primary point of contact for employee relations concerns, questions, and complaints
• Lead or support workplace investigations involving conduct, performance, policy violations, or regulatory-related employee issues
• Partner with Legal, Compliance, and Risk Management on sensitive matters with potential regulatory or reputational impact
• Provide guidance on corrective actions, performance management, and employee accountability
• Ensure employee relations matters are handled consistently, confidentially, and with well-documented outcomes

Manager Coaching & Decision Support

• Coach managers on effective leadership, communication, documentation, and issue resolution
• Support leaders through complex and high-stakes employee situations, including performance issues, conflict, and change management
• Help managers navigate difficult conversations and decisions with confidence and consistency

Policy, Compliance & Governance

• Ensure HR practices align with employment laws and industry regulations applicable to mortgage lending and servicing
• Support internal audits, regulatory exams, and reviews related to employee conduct and HR documentation
• Partner in the development, interpretation, and communication of HR policies and procedures

What we are looking for:

• Bachelor’s degree in Human Resources, Business Administration, or related field (required)
• 5–8+ years of progressive HR experience with strong emphasis on business partnering and employee relations
• Experience supporting leaders in a regulated industry; financial services or mortgage industry experience strongly preferred
• Demonstrated ability to think strategically while executing effectively
• Strong knowledge of employment laws and HR best practices
• Proven experience handling investigations and sensitive employee matters
• Strong communication, coaching, and problem-solving skills
• Ability to influence, challenge, and support leaders at multiple levels
• High level of judgment, discretion, and emotional intelligence

What’s in it for you?

• Competitive compensation and full benefits package including medical, dental, and vision
• 100% company-paid life insurance and disability coverage
• 401K with company matching
• 17 days PTO (increases with tenure) and 9 company paid holidays
• Professional but fun, casual work environment and great team culture

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial has been ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status