Human Resources Assistant (Classification)

View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas. This is a non-bargaining unit position.

The Office of Human Capital (OHC) supports the successful achievement of ICE's important mission by recruiting and hiring high-performing talent. OHC delivers a diverse portfolio of human capital programs and services for the ICE workforce, to include those that focus on the health and well-being of ICE's most important priority, its employees. Major Duties at the Full Performance Level: Building sustainable relationships with customers through open and interactive communication. Assisting with the development of desk guides, standard operating procedures, and standard reference materials used within the Classification Unit. Researching and analyzing data to determine extent of customer problems and identify potential resolutions or workarounds. Responding to correspondence from internal and external stakeholders concisely, citing policy, and regulation when available as well as providing links to the information Responding to inquiries concerning Classification processing procedures and requirements, and provides additional information depending on the nature of the issue, organization services, and status of the requester. The first 50 applicants will receive first consideration. Additional applicants, beyond the first 50, may be considered, upon management's request. Due to high volume of applicants, not all applicants will be considered. Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.