HubSpot CRM Administrator (English + Arabic)

Responsibilities

• Act as the HubSpot CRM subject matter expert on overseeing its management, maintenance, and optimization across multiple client accounts.

• Develop and execute innovative strategies and frameworks using HubSpot's suite of tools to meet or exceed client expectations.

• Collaborate with internal teams in architecture designs ensuring the HubSpot product suite is fully optimized for our clients.

• Configure and customize HubSpot environments based on specific client needs, including automation workflows, custom analytics filters, and report building.

• Lead HubSpot onboarding and training sessions for clients to ensure proficient use of the platform.

• Monitor and analyze performance metrics within HubSpot to recommend strategic improvements to leverage their CRM ecosystem.

• Manage and deliver projects involving, documentation, loom videos and integration of various technologies with HubSpot, ensuring seamless data flow and functionality.

• Stay up-to-date with the latest developments in HubSpot features and trends to continually contribute in growing our social media presence.

• Work on internal projects outside of CRM Support, such as website build and maintenance, social content posting, project management and documentation ownership.

Essential:

• Knowledge and experience of minimum 1 - 2 years in HubSpot CRM (ideally Sales and Service Hub)

• 2-3 years of experience working in a B2B business environment.

• BA degree Technology, Business or a related field.

• Willingness to grow their technology abilities by continuously completing HubSpot certified training programs.

• Excellent communication and presentation skills, capable of working closely with cross-functional teams and clients.

• Ability to conduct technology audits and manage client interaction and projects.

• Strong problem solving skills and ability to think creatively to overcome challenges.

• Resourcefulness and ability to solve problems independently.

• Discretion and commitment to confidentiality.

• Fluency in English and Arabic.

• Ability to work effectively in a remote environment with minimal supervision.

Desirable:

• Technical skills including SQL and HTML

• Knowledge of sales and marketing processes

• French language proficiency.

• Flexible work schedule and autonomy.
• Opportunity to work with a dynamic and passionate team.
• Exposure to diverse projects and international clients.
• Continuous learning and development opportunities.