HSSP Program Manager - Westside

Role: HSSP Program Manager
Reports to: Director - HSSP Westside / San Fernadno Valley
Program: 1307-HSS MHSA
Department: Wellness
Locations: SPA 5
Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404
The Iris - 2444 Barry Ave. Los Angeles, CA 90064
The Laurel - 1413 Michigan Ave, Santa Monica, CA 90404
Thatcher Yard - 3311 Thatcher Avenue, Venice, CA 90292
The Collection - 3705 S McLaughlin Ave, Los Angeles, CA 90066
Redtail Crossing Apartments - 8333 Airport Blvd., LA, CA 90045
Setting: Not 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Summary: The Program Manager, Housing Support Services Program (HSSP) will oversee a portion of the HSSP for adults residing in West Los Angeles. HSSP is a specialized program that provides comprehensive and intensive field-based community mental health services designed to meet the unique needs of individuals in Permanent Supportive Housing (PSH) who are formerly homeless and have a Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED). The Program Manager will monitor and ensure the team of clinicians provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will provide administrative and clinical supervision for direct practice clinicians, if applicable. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.

Essential Duties and Responsibilities:

In collaboration with the Leadership team of HSSP, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner
Complete required reporting to funders as outlined by contract requirements
Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable
Provide individual and team supervision, support, and performance evaluations for all assigned staff
Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
Ensure adherence to funding source contract and performance standards
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
Effectively represent agency at funding partner or collaborative meetings
Maintain caseload of up to 10, if applicable
Provide Intern training, support, and supervision as needed
Provide training and support to peers as needed
Support crisis management needs such as, risk assessments and psychiatric hospitalization applications
Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.

Qualifications:

Master’s degree in Social Work, Psychology, or a related field of study from an accredited university.
Valid registration or licensure with the California Board of Behavioral Sciences.
Outstanding clinical review skills
Strong training, project management, and team-building skills
Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
Knowledge of trauma informed services, housing first and harm reduction methodologies.
Experience providing administrative and clinical supervision
Experience working with people living with mental illness and/or substance abuse
Contract and quality assurance experience
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Preferred Qualifications:

DMH experience

Work Environment:

Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day