HR & Office Manager

HR & Office Manager

The HR & Office Manager serves as a key person within ELE, responsible for overseeing and optimising all HR & Office functions to ensure efficiency, maintaining standards, clear communication and consistent delivery of a positive culture and working environment. This role works closely with the administration team across IT, Finance and Admin departments, group companies and external partners to align systems with the company’s strategic vision, while ensuring a client-centric, high-performance culture.

MAIN SCOPE AND RESPONSIBILITIES

· Provide, maintain and deliver HR, Recruitment and Office administration systems across all departments, including Office maintenance, PRO/HR, IT and Accounting.

· Act as the primary point of accountability for the HR & Office admin departments, reporting regularly to company leadership on overall performance, employee issues with solutions, milestones and deadlines.

· Ensure all systems, workflows, and structures support company objectives, profitability, and long-term scalability.

· Maintain a strong company culture built on accountability, communication, creativity, collaboration, efficiency, and excellence.

· Ensure the company operates in a compliant, organised, and commercially sound manner at all times.

DEPARTMENT MANAGEMENT

· Ensure all internal systems, agreements, IT platforms, and tools are maintained, reviewed, and optimised regularly.

· Identify risks, inefficiencies, or bottlenecks and implement corrective actions proactively in the departments.

· Lead and implement initiatives to adopt new technologies, systems, or methodologies that improve efficiency and performance.

· Demonstrate, create and enforce high standards of organisation, documentation, and operational discipline across the company.

· Maintaining and implementing a high standard of cleanliness and office maintenance, including greeting clients, preparing F&B when necessary and leading deliverables to achieve a luxury experience.

TEAM LEADERSHIP & HUMAN RESOURCES

· Lead and support a team of 30+ staff, fostering a high-performance, communicative, productive, and motivated working environment.

· Manage fully the recruitment, headhunting, interviewing, onboarding, performance management, and retention strategies from start to finish.

· Manage all of the HR administration processes including but not limited to, onboarding, offboarding, leave management, attendance, promotions, reviews, visas, insurances, and ensure formal communication and adherence to company & MOHRE policies and procedures are met.

· Assist and improve performance reporting methods, team KPIs, and accountability structures.

· Maintain, manage and improve all recruitment and HR processes using the company’s in-house software and databases.

· Closely work with the administration, PRO and accounting team to ensure Visas, employment and HR requirements, such as medical insurances are negotiated, updated and managed efficiently.

· Address employee relations matters, performance challenges, and team development needs in alignment with company values.

· Create and drive a values lead culture, maintaining routine and policies whilst developing a framework for employee growth and success

DEPARTMENTAL FINANCES

· Monitor and manage admin budgets and Petty Cash

· Ensure cost efficiency across departments while maintaining quality and delivery standards.

· Work closely with the accounting team to track cash flow, expenses & forecasting for the department

· Ensure all financial processes, approvals, and reporting structures are followed accurately and consistently.

SYSTEMS, IT & SOFTWARE IMPLEMENTATION

· Assist where necessary the implementation and maintaining of new software, platforms, and digital tools

· Oversee the IT reporting system, routine maintenance, software and asset management is regularly updated and coordinated to achieve optimum provisions

· Coordinate training, workshops, and ongoing system optimisation with relevant teams.

· Ensure IT systems support operational efficiency, data accuracy, and business growth.

· Work with IT providers and internal teams to maintain system security, functionality, and scalability.

POLICIES, CONTRACTS & COMPLIANCE

• Review, draft, edit, and enforce company policies, procedures, and internal guidelines.

• Ensure all contractual obligations for the department —internal and external—are reviewed, fulfilled, and properly documented.

• Maintain compliance with legal, financial, HR, and operational requirements.

• Ensure consistency and governance across all departments.

REPORTING & CONTINUOUS IMPROVEMENT

• Provide regular operational reports to management, including performance insights, risks, and recommendations.

• Continuously review internal processes and implement improvements across departments.

• Identify recurring challenges and lead long-term solutions to strengthen department performance.

SALES & EXECUTIVE SUPPORT

· Support the Sales and Management Teams when required preparing proposals and communication between client, projects team and finance

· Perform ad hoc duties as requested by the senior leadership team

· Ensure proper processes are followed by all team members when booking travel, management of expenses and be the point of contact for colleagues in case of emergencies or requests when abroad for work purposes including booking transport, insurances, obtaining visas and accommodation when required

· Manage enquiries from Info email and Whatsapp and input to CRM

· Meeting Room Management

· Document & Filing practices are maintained and updated routinely including the Zoho system

Requirements

KEY EXPECTATIONS

• Strong departmental leadership, administration, organisational, and decision-making skills.

• Highly proactive, solution-driven, and adaptable.

• Ability to manage complexity, pressure, and multiple priorities.

• Drive to improve and maintain a positive working environment.

• Excellent communication skills across all levels of the organisation.