HR Master Data and Reporting Manager (ServiceNow & SuccessFactors)

We are looking for an HR Master Data and Reporting Manager to lead workforce master data governance, reporting, and performance insights across a regional Shared Service Center. The role will ensure data accuracy, strengthen governance, drive reliable reporting, and support data-driven decision-making across People Operations.

You will also lead a team of Master Data Specialists, a Performance & Reporting Analyst, and a Data Privacy Specialist.

Key Responsibilities:

• Lead HR master data governance, integrity, and organizational hierarchy across multiple regions.
• Oversee high-volume and high-impact workforce data changes and ensure data quality standards are consistently applied.
• Own HR performance reporting, scorecards, KPIs, and management reporting.
• Analyze trends and root causes and translate data into actionable business insights.
• Lead cross-system data reconciliation, particularly HR-to-Payroll interfaces.
• Chair regular regional performance reviews and proactively escalate risks and issues.
• Partner with People Operations, Payroll, Regional Service Managers, and other stakeholders to improve data quality and service performance.
• Lead, coach, and develop the HR Master Data, Reporting, and Data Privacy teams.
  

Qualifications:

• Bachelor’s degree in HR, Business, Information Systems, Data Analytics, or a related field.
• Experience in HR Shared Services, HR Master Data, HRIS, reporting, or data governance.
• Hands-on experience with SAP SuccessFactors and ServiceNow is required.
• Strong knowledge of HR master data, organizational structures, and data governance.
• Strong analytical, reporting, stakeholder management, and problem-solving skills.
• Experience managing teams in a regional or global environment.
• Experience with HR-to-Payroll data interfaces/reconciliation is an advantage.