HR Manager - Telstra Consumer
Telstra · Australia (Flexible) ·
- Employment
- Full time
- Category
- HR
Employment Type
PermanentClosing Date
30 July 2026 11:59pmJob Title
HR Manager - Telstra ConsumerJob Summary
As HR Manager for Telstra Consumer, you'll be the primary connection between our People, Culture & Capability function and one of Telstra's largest and most customer‑facing businesses. You'll bring the best of PCC's expertise – workforce strategy, talent, leadership, learning, culture and DEI – to Consumer's leaders, while deeply understanding the business, its customers and its priorities. You'll partner with the GE and SLT to shape a people agenda that elevates performance, builds future capability, and creates a learning, high‑performance environment where our people can perform, transform and thrive.Job Description
Focus of the role
This role will be focused on strengthening leadership effectiveness across the Group Executive (GE) & senior leadership teams (SLT), building a strong pipeline of Executive and Band 1 talent, and enabling commercially sound organisational change. Partnering closely with senior leaders across Telstra Consumer, the role will support leadership capability, succession planning and sustainable organisation design to ensure teams are well-positioned to deliver against business priorities.
Job Summary
As HR Manager for Telstra Consumer, you'll be the primary connection between our People, Culture & Capability function and one of Telstra's largest and most customer‑facing businesses. You'll bring the best of PCC's expertise – workforce strategy, talent, leadership, learning, culture and DEI – to Consumer's leaders, while deeply understanding the business, its customers and its priorities. You'll partner with the GE and SLT to shape a people agenda that elevates performance, builds future capability, and creates a learning, high‑performance environment where our people can perform, transform and thrive.
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
This role will sit within our Workforce Experience & Culture team within People, Culture & Communications. We cultivate a remarkable workforce experience and vibrant culture for our people.
Telstra Consumer supports millions of Australians to stay connected through mobile, broadband, digital and in-store experiences. The team plays a critical role in delivering Telstra’s products and services to households and individuals across the country, with a strong focus on customer experience, commercial performance and helping people connect to the technology they rely on every day.
What you'll do
In this role, you will ensure Telstra Consumer leaders and teams are set up and supported to deliver with the right organisational structures, capability, and partnering in place. You’ll act as a partner to key executives across and offer coaching and leadership, while challenging the status quo.
Areas of responsibility will be:
Talent /Succession
Driving Senior Leadership and Executive Talent Succession planning and talent reviews to nurture careers and mitigate risks.
Steering awareness and adoption of internal talent systems.
Providing strategic input to functional workforce plans – desired shifts, and capability needs now and future.
Leadership
Partnering with and coaching GE and SLTs to enhance team and leadership effectiveness.
Driving awareness and use of the right existing Leadership programs at the right time to solve clearly defined business problem statements and success measures.
Leading the discovery of the initial problem statement for a Leadership requirement that is not met by existing Leadership products and services.
Partnering with GE and Executive Talent teams to attract and retain the right talent to lead, inspire and engage our people and grow the business.
Organisational Design/Projects
Planning, prioritising and providing strategic advice on org design to deliver on functional priorities.
Driving sustainable org design and M&A projects aligned to Telstra’s design principles and planning teams to provide a consistent employee experience and achieve prioritised outcomes.
Learning
Driving awareness and use of the right existing Learning programs at the right time to solve clearly defined business problem statements and success measures.
Leading analysis and discovery of the initial problem statement for a Learning requirement that is not met by existing Learning products/services.
Culture
Driving embedding of Behaviours and Habits into ways of working and practices, identifying necessary adjustments to align work systems with desired cultural shifts and collaborating with Senior leaders and our Workplaces & Tech team to align on effective change strategies.
Championing and integrating DEI initiatives into Functional strategies, operations and decision making.
Engagement
Using data driven insights, collaborating with GE/SLT and Corporate Comms Lead to develop and execute measurable Function specific People Plans that are aligned and integral to the business strategy.
Share Experience Pulse insights with GE/SLT and identify any actions to integrate into People plans.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
About you
We’re looking for a commercially minded, curious and future-focused leader who can build trusted relationships with senior executives, influence change and help shape practical people solutions in a complex business environment. This role will suit someone who is progressive in their thinking, confident working through ambiguity, and able to bring People Partners together as a connected and credible face of PC&C.
To be successful in this role, you’ll have:
Demonstrated astute stakeholder engagement and consultative skills, with the ability to influence, guide and challenge executive-level stakeholders who are overseeing a large workforce.
Strong commercial judgement, using data, insights and business context to shape practical people solutions.
Natural curiosity and a proactive approach to understanding the business, its people priorities and emerging opportunities.
Progressive mindset, including openness to AI, digital ways of working and the shifts these create for people, leaders and organisations.
Strong core HR knowledge within employee relations, recruitment processes, redundancy policies/processes, talent principles and management, remuneration principles/frameworks
Depth of experience supporting leadership effectiveness, organisation design, talent planning, culture and change.
Strong team leadership capability, with the ability to inspire, align and hold People Partners together around shared priorities.
An ability to represent PC&C credibly with senior leaders, balancing strategic advice with hands-on delivery.
Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
To be considered for this role, please ensure a current copy of your CV is attached to your application.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).