HR Generalist
Takeda · IND - Bengaluru ·
- Employment
- Full time
- Category
- HR
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Job Description
About the role:
The HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimisation.
The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.
HR Operations & Employee Lifecycle Management
Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience
Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness
Govern and generate HR documentation, leveraging standardised templates and further the AI-enabled document creation capabilities in the future to improve speed, accuracy and employee experience.
Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone and alignment with policy.
Apply global HR standards consistently across lifecycle activities, ensuring governance, compliance and local regulatory alignment.
Enable and guide people leaders to navigate core HR processes using standardised guidance, self-service channels and AI-enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.
Employee Experience & Service Excellence
Deliver a human-centric experience, balancing digital solutions with personal interaction
Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.
Provide a seamless, consistent experience across all employee and manager interactions
Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.
Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)
Support adoption of self-service tools, HR portals, and AI-driven HR solutions
Process Improvement, Automation & Governance
Identify opportunities for process improvement, simplification, and automation
Contribute to HR workflow optimisation and continuous improvement initiatives
Support implementation of global process design and standardisation
Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.g for our HR Digital Partner)
Ensure data accuracy, documentation, and compliance across all HR processes
Data, Insights & Digital HR Enablement
Ensure data integrity and accuracy across HR systems and reporting
Support reporting, dashboards, and insights to improve operational decision-making
Leverage digital HR tools and analytics to enhance service delivery and efficiency
Identify trends in queries and processes to inform improvements and proactive solutions
Stakeholder Management & Collaboration (One HR)
Partner with all partners in our HR operating model, to ensure aligned delivery
May act as a process and systems expert, supporting training and guidance where needed
Collaborate across global teams to deliver consistent and scalable services
Support cross-functional initiatives and contribute to HR transformation programmes
Key Skills & Capabilities
Strong experience in HR Operations / Employee Lifecycle Management
Knowledge of HR Systems (Workday, SAP, ServiceNow)
Experience handling high-volume query resolution (Tier 1 & Tier 2)
Strong focus on process design, continuous improvement, and automation
Proven ability to operate in a global, matrixed environment
Strong stakeholder management and communication skills
Ability to use data to drive insights and improvements
Demonstrated human-centric approach with focus on employee experience
Experience & Qualifications
Experience in HR Shared Services / People Operations/Customer Care
Familiarity with case management systems (ServiceNow) and Workday
Experience with process improvement, transformation, or automation initiatives
Exposure to global HR processes and compliance requirements
Fluency in English (additional languages advantageous)