A unique opportunity: HR Generalist
Pathway Communications

Salary: $60,000 to $80,000 per year plus benefits, based on experience and assessed capability.

Employment type: Permanent, full-time. On-site five days a week. This is an existing, active vacancy.

The position

We are seeking an HR professional to increase the internal capacity of our human resources department. You will support company leadership by designing and implementing policies and practices to support our growth and corporate goals. This role requires you to balance daily HR operations and practices with new initiatives in a technology environment.
Note: Previous independent management experience is not required. We welcome applicants currently working in positions just below Manager: Business Partners, Generalists and Analysts who are seeking positions with greater scope and opportunities to grow. You will have demonstrated domain knowledge, sound judgement and initiative and delivered outstanding results.

Responsibilities

• Work with management on planning workforce and staffing needs. Manage sourcing, candidate recruitment and onboarding. Coordinate employee changes and offboarding.
• Assist managers with goal setting and performance reviews, following up on actions and documenting results. Recommend and implement improvements to variable rewards and incentives. Managers remain accountable for employee performance.
• Identify training needs, organize relevant development activities and assess whether learning is applied at work. Identify highly capable staff and implement customized development activities.
• Prepare analyses and reports on vacancies, recruitment progress, turnover, performance reviews and training. Describe significant issues and recommend corrective action.
• Coordinate payroll inputs and benefits administration with the responsible teams. Ensure accurate employee data, vacation records and HR policies are maintained.
• Handle employee enquiries and workplace concerns fairly and confidentially. Establish the facts, maintain accurate records and recommend appropriate action within your authority.
• Gather employee inputs and feedback and recommend actions to resolve recurring concerns and impending issues.
• Manage recognition and engagement activities.

Requirements

• Education: A degree preferably in HR or a related discipline, from a recognized Canadian University or College. Foreign credentials assessed (by WES or another ICAS member] are acceptable. You will have obtained your CHRP or CPHR designation or are in the process of acquiring it.
• Numeracy and communications: Strong numerical competence and excellent written and verbal communication skills are essential.
• Experience: at least four years of HR experience in a generalist role with exposure to different functional areas: talent acquisition, compensation and rewards, training and development and employment law. Experience in IT services, telecom, or other technical service environments will be an advantage.
• Employment standards: Working knowledge of the Ontario ESA, Human Rights Code, OHSA and Accessibility for Ontarians with Disabilities Act.
• HRIS: Familiarity with HR Information Systems and applicant tracking systems is an asset.

What you bring

This role offers broad responsibility and direct involvement in implementing HR programs. You have:

• The ability to uncover and implement practical and novel solutions to problems.
• Excellent attention to detail, capacity to manage competing deadlines and a bias for action.
• Proficiency in analyzing data, creating incisive reports and producing persuasive correspondence.
• Sound judgement in sensitive situations and a record of earning the trust of employees and managers.
• Self-driven initiative, creativity and the ability to manage a high volume of concurrent tasks.

About Pathway

Pathway Communications has provided managed IT, cybersecurity, cloud, server colocation and internet services to organizations across Canada for over 30 years. We have offices in Markham, Montreal and overseas. We are engaged in developing systems and applications to reduce operations costs and improve service delivery using AI and automation.

How to apply

Send a detailed resume to [email protected] within 14 days. Include at least two examples of HR process improvement you personally implemented or were significantly involved in implementing. Describe what you did and the results. Leave out all confidential employee and employer information.
Shortlisted applicants will complete job-related assessments, which may include tests for work-related knowledge, reasoning and language, followed by interviews. We will obtain references with consent. We will inform everyone we interview of our decision within 45 days of their interview.
Please indicate the extent to which you use AI in your daily work, with examples. Also state whether AI was used to create your resume or responses to questions. Pathway uses AI-enabled tools to screen and assess applications against the job requirements listed above. However, our hiring team makes every decision on who advances and who is hired without the use of AI.
Pathway provides accommodation for disability and other Human Rights Code grounds at every stage of recruitment and assessment. Contact us at [email protected] to request it.