HR Generalist

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.

About the Role

The HR Generalist will support the HR Business Partners within our US and LATAM regions by being the first point of contact for employee relations concerns, coordinating HRBP-led programs and projects, supporting performance and engagement cycles, and providing data and reporting insights. This role strengthens HRBP capacity by ensuring consistent employee support and high-quality execution across teams.

What You'll be Doing: Employee Relations

Review information in-take from the HRBP Agent (AI agent for performance management)

Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations

Escalate complex cases to the HRBP

Support follow-up actions, manager communication, and closure tracking

Maintain confidentiality and ensure timely responsiveness

HRBP Projects & Program Execution

Support performance management cycles, goal setting, and review coordination

Assist in compensation cycle preparation and data consolidation

Coordinate engagement initiatives, surveys, and action plans

Contribute to global culture-building, and HR projects & programs

Manage internal team transfers from start to finish, including documentation and handoffs

Onboarding and Offboarding Coordination (Non-ops)

Support onboarding experience alongside TA & HR Ops

Coordinate with hiring managers for role readiness, buddy assignment, and team integration

Conduct new hire check-ins and pulse-feedback collection

Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.

Data, Reporting & Insights

Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies

Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs

Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention

Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units

Business Exposure

Develop understanding of Business org structure, roles, leveling, and skill frameworks

Participate in workforce discussions and project meetings as required

Support HRBP with data, documentation, and insights related to teams

What We're Looking for: 3 years of experience in HR coordination or people programs

Strong communication, stakeholder management, and follow-through

High attention to detail with the ability to handle confidential information

Ability to work independently and manage multiple priorities

Interest in developing HRBP skills and learning the engineering business

Preferably someone with experience of multiple geographies

Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders

Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development

Experience supporting remote-first teams across multiple regions

#LI-MH1

Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice" #LI-Remote #BI-Remote