HR Generalist, CDMX

Main purpose of the role:

Under the direction of the HR Business Partner, the Human Resources Generalist acts as a strategic and operational partner to the business, supporting leaders and employees across the employee lifecycle with a strong focus on people management, employee relations, talent development and engagement. The role works in close collaboration with Payroll/Departmento Pessoal (DP), ensuring alignment and effective communication, while payroll execution and statutory ownership remain with the Payroll function.

Key Responsibilities:

Talent Acquisition & Workforce Health (Non-Operational)

• Partner with HRBP and Talent Acquisition team to support workforce planning and hiring strategies, while end-to-end recruitment execution is owned by the dedicated Recruiter.
• Act as a strategic partner to recruitment in cases of high turnover, repeated vacancies or operational risk, particularly in retail or specific business units.
• Analyze hiring patterns and onboarding effectiveness, providing insights and recommendations to HRBP, Recruiter and business leaders.
• Support hiring managers in addressing structural or people-related issues impacting attraction, retention and performance.
• Participate in interviews or selection discussions when required due to business criticality or employee relations risks.
• Ensure alignment between Talent Acquisition efforts and broader HR initiatives related to engagement and retention.

Employee Relations, Ethics & Employee Support

• Act as a primary HR point of contact for employees on people-related matters, providing guidance on policies, processes and employee lifecycle topics.
• Act as a trusted advisor to managers and employees on employee relations, performance management, conduct and conflict resolution.
• Support leaders through coaching, feedback and performance improvement guidance.
• Mediate and support workplace-related complaints and allegations, including conduct, harassment, ethics and labor-related matters.
• Support and participate in internal investigations, in coordination with HRBP and Legal, ensuring confidentiality, neutrality and due process.
• Ensure appropriate documentation, escalation and compliance in sensitive employee relations cases.
• Partner with Payroll/DP and Legal to monitor labor relations topics and mitigate people-related risks.

Partnership with Payroll / DP (Non-Operational)

• Partner with Payroll/DP to support employee understanding of payroll-related matters, acting as a facilitator when communication or context is required.
• Ensure payroll-related inquiries are properly routed to Payroll/DP, maintaining clear ownership and accountability.
• Provide contextual HR information to Payroll/DP when needed, without executing payroll calculations or statutory processes.

Talent Management & Development

• Partner with HRBPs and business leaders (DSM/RSM) to support performance management, talent mapping, succession planning, and development initiatives.
• Identify organizational and individual development needs, including training mapping per role, and support the design and delivery of targeted learning solutions.
• Collaborate with Retail Excellence to align training programs with capabilities priorities.
• Support employee retention through development-focused action plans.

Compliance, Policies & Governance

• Ensure HR practices align with local labor legislation, internal policies and global guidelines, in partnership with HRBP, Payroll/DP and Legal.
• Support the creation, update and communication of HR policies and procedures.
• Act as an HR representative during audits or inspections related to HR practices (excluding payroll execution).

Engagement & Culture

• Lead and support employee engagement initiatives, team building activities and internal communications.
• Promote company culture, values and employee experience initiatives.

Reporting & HR Analytics

• Ensure People Portal (employee data system management) is consistently updated and maintained as the central source of HR information and reporting.
• Collect, analyze, and interpret HR data related to turnover, engagement, recruitment, and performance.
• Provide actionable insights and reports to HRBPs and leadership to support informed decision-making.

Craft your career with us if you have:

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related fields
• Minimum of 5 years of experience as an HR Generalist, preferably within retail, complex, or multi-unit environments.
• Strong experience in employee relations, talent management, and HR business partnering, ideally supporting retail or field-based teams.
• Proven experience working collaboratively with Payroll/DP and external vendors in a fast-paced, operational setting.
• Willingness to travel as required to support multi-unit or store operations within territory.
• Strong interpersonal, communication and conflict management skills
• Ability to influence leaders and manage sensitive situations with professionalism
• High level of confidentiality and ethical judgment
• Strong analytical and problem-solving skills
• Ability to adapt in a fast-paced and changing environment
• Advanced proficiency in Microsoft Excel and HR systems
• Fluent English

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