HR Business Partner (Shared Service/BPO)

Role Overview

We are looking for a strategic and highly collaborative Senior HR Business Partner (HRBP) to support business leaders in driving organizational effectiveness, talent development, and people strategies aligned with business objectives.

The role will focus on strengthening HR service delivery, partnering with leaders on organizational and talent initiatives, and supporting capability building across the organization. The ideal candidate should have strong exposure to shared services or BPO environments and experience handling complex HR and organizational challenges in fast-paced, matrixed organizations.

This role requires a strong balance of strategic HR partnership, organizational development, change management, workforce planning, and stakeholder management capabilities.

Key Responsibilities

Strategic HR Partnership

• Partner closely with business leaders to align HR initiatives with business goals and operational priorities.
• Serve as a trusted advisor on organizational design, workforce planning, talent management, and employee engagement.
• Drive people strategies that support business transformation, operational excellence, and capability growth.

Talent Management & Organizational Development

• Support talent development initiatives including succession planning, leadership development, and capability building.
• Collaborate with leaders to identify critical skill gaps and implement development interventions.
• Help strengthen organizational capability through competency framework development and talent programs.
• Support performance management processes and promote a high-performance culture across the organization.

Change Management & Employee Engagement

• Lead or support change management initiatives related to organizational transformation and business improvements.
• Conduct readiness assessments and support implementation of change strategies and communication plans.
• Drive employee engagement and retention initiatives aligned with organizational culture and business needs.

HR Operations & Process Improvement

• Partner with HR Centers of Excellence (COEs) to ensure effective delivery of HR programs and services.
• Support continuous improvement initiatives related to HR systems, policies, and people processes.
• Utilize HR analytics and business insights to support decision-making and identify trends or opportunities.
• Ensure compliance with company policies, labor regulations, and HR governance standards.

Stakeholder Management

• Build strong relationships with leaders, managers, and employees across multiple business functions.
• Collaborate effectively with regional and global HR teams in a matrix organization.
• Influence and guide stakeholders through organizational and people-related challenges.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Organizational Development, or related field.
• At least 8–10 years of progressive HR experience, preferably within BPO, shared services, or multinational organizations.
• Strong experience in HR Business Partnering, organizational development, talent management, and change management.
• Exposure to end-to-end HR processes including talent acquisition, employee relations, performance management, and learning & development.
• Experience supporting large-scale or matrixed organizations is highly preferred.
• Strong analytical and problem-solving skills with experience using HR data and insights for decision-making.
• Experience with HR systems, HRIS, and workforce analytics tools is an advantage.
• Advanced proficiency in Microsoft Office applications; Power BI and Power Apps exposure is a plus.
• Excellent communication, stakeholder management, and influencing skills.