HR Business Partner

About Mercari India

About Us

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to "Create value in a global marketplace where anyone can buy & sell." From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

About Mercari India

Established in Bengaluru in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 100+ members over about Four years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group. This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge.

Our Culture

To achieve our mission at Mercari, our organisation and each of our employees share the same values and perspectives.

Our individual guidelines for action are defined by our four values:

• Go Bold
• All for One
• Be a Pro
• Move Fast

Our organisation is also shaped by our four foundations:

• Sustainability
• Diversity & Inclusion
• Trust & Openness
• Well-being for Performance

Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organisation.

We invite you to read the "Mercari Culture Doc," which summarizes the behaviours and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognised, and where they can thrive while holding dear to Mercari’s culture.

About the Role
We are looking for an experienced HR Business Partner to partner with business leaders, managers, and employees across Mercari India.
This is a hands-on role combining strategic business partnership with strong execution. You will use people insights to identify organisational needs, coach managers, strengthen employee engagement, manage change, and deliver effective talent and performance practices.
The ideal candidate is commercially aware, data-driven, empathetic, and comfortable navigating ambiguity in a fast-changing, multicultural technology environment.

Requirements

Key Responsibilities
Business Partnership
Build trusted relationships with business leaders and develop a strong understanding of their teams, priorities, and people challenges.
Translate business needs into practical people plans and measurable HR interventions.
Represent the People & Culture perspective in business discussions while balancing employee experience and organisational needs.

Performance and Talent Management
Drive performance-management cycles, including goal setting, check-ins, evaluations, calibration, and development planning.
Partner with leaders to identify critical talent, high performers, succession priorities, and capability gaps.
Support career-development and internal-mobility discussions.
Collaborate with Learning & Development partners to translate capability gaps into focused development plans.

Engagement and Culture
Analyse engagement surveys, pulse checks, attrition patterns, and employee feedback to identify trends and recommend action.
Facilitate listening sessions and targeted interventions for assigned teams.
Partner with leaders to build inclusive, high-performing teams aligned with Mercari’s values.
Support recognition and culture-building practices that reinforce desired behaviours.

Manager Coaching
Coach managers on leadership effectiveness, team dynamics, performance conversations, feedback, and employee development.
Help managers address people matters consistently, promptly, and fairly.
Strengthen managerial capability through tools, workshops, insights, and targeted interventions.
Challenge assumptions constructively and enable managers to make sound people decisions.

Organisational Change
Lead the people aspects of organisational changes, including restructuring, leadership transitions, team movements, and role changes.
Develop stakeholder maps, communication plans, change narratives, and implementation plans.
Anticipate employee concerns and help leaders navigate change with clarity, empathy, and appropriate confidentiality.
Track the effectiveness of change initiatives and recommend corrective action where required.

Employee Relations
Provide guidance on employee concerns, workplace conduct, attendance, performance improvement, and disciplinary matters.
Conduct or support fair, objective, and well-documented workplace reviews and investigations.
Partner with HR Operations, Legal, and Compliance teams to ensure appropriate process and risk management.
Apply company policies and employment practices consistently while considering the circumstances of each case.

People Analytics and HR Delivery
Use people data—including engagement, performance, movement, attendance, and attrition—to generate actionable insights.
Maintain clear documentation and ensure people decisions are supported by accurate data.
Partner closely with HR Operations, Talent Acquisition, Total Rewards, Learning & Development, Finance, and business teams.
Contribute to cross-functional People & Culture projects and improve HR programmes and processes.

Required Qualifications and Experience
4–7 years of progressive HR experience, including at least 3 years in an HRBP, People Partner, or comparable business-facing role.
Experience partnering with managers and senior stakeholders in a technology, product, engineering, start-up, or similarly dynamic environment.
Working knowledge of performance management, talent management, employee engagement, organisational change, and employee relations.
Demonstrated ability to coach managers and influence stakeholders without direct authority.
Strong analytical skills and experience translating people data into clear recommendations.
Sound understanding of Indian employment practices and workplace-compliance requirements.
Strong written and verbal communication skills.
Ability to manage sensitive matters with discretion, fairness, and sound judgement.
Comfort working in an ambiguous, fast-paced, and multicultural environment.

Preferred Qualifications
MBA or postgraduate qualification in Human Resources.
Experience supporting engineering, product, or other technical teams.
Experience working in a global or matrixed organisation, particularly with stakeholders in Japan or other international locations.
Experience with Workday or a comparable HRIS.
Exposure to organisational design, workforce planning, investigations, or change-management programmes.
Experience creating dashboards or analysing HR data using Excel, Google Sheets, or business-intelligence tools.

Benefits

Location: Bengaluru, India — Hybrid
Team: People & Culture
Employment type: Full-time
Experience: 4–6 years