Housing Case Manager (TLS)

United American Indian Involvement (UAII) is the only Urban Indian Organization in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions.

For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability.

Core Principles

• Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care.
• Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future.
• Cultural Integrity, I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life.
• Reciprocity We give back in balance with what we receive, fostering mutual trust and accountability in all relationships.
• Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations.
• Truth and Transparency – I will communicate honestly and openly, ensuring clarity in our commitments and accountability in our actions

Position Summary

Through culturally grounded wraparound services, UAII works to remove barriers to permanent housing and uplift individuals experiencing homelessness, housing instability, or severe rent burden throughout Los Angeles County. Under the general direction of the Housing Program Manager or Sr. Lead Housing Navigator, the Housing Case Manager supports clients in securing safe and stable housing. This role provides individualized case management, assists with housing searches, and builds strong relationships with property owners, managers, and community partners to expand permanent and supportive housing opportunities.

The Housing Case Manager (TLS) collaborates closely with internal team members, provides essential administrative support, and utilizes all functions of the Los Angeles Continuum of Care (LAHSA/HMIS, CHAMP, DPSS, CBEST, LA DHS, LA DMH), as well as CDSS and CalAIM CS systems. This position plays a critical role in guiding clients toward housing stability and long-term success within a compassionate, culturally attuned service environment.

Essential Functions

An individual in this role must be able to perform the following duties with or without reasonable accommodation. The tasks listed provide representative examples and may not include all responsibilities assigned.

• Monitor and verify participant eligibility status throughout program enrollment(s).
• Provide case management services using Housing First principles, Trauma-Informed Care, and Motivational Interviewing. Ability to interpret and apply evidence-based practices or strength approach in participants' care plan.
• Develop and implement an Individualized Care Plan for participants based on the needs and barriers identified in the Initial Assessment.
• Complete Individualized Care Plans within thirty (30) days of participant enrollment.
• Meet with participants both onsite and in the field to assess housing barriers and determine appropriate housing, service needs, and sustainability.
• Maintain regular participant contact within required timeframes established by the program and funding sources.
• Assist participants with housing searches, housing placement, and ongoing tenancy support.
• Support participants in completing rental applications, subsidized housing and supportive housing paperwork; interpret and explain lease terms and educate on tenant rights and responsibilities.
• Conduct habitability home inspections and provide periodic home visits after housing placement.
• Mediate and advocate on behalf of participants with landlords, addressing disputes, payment arrangements, unit surrender, relocations, and other housing-related issues.
• Collaborate closely with UAII Workforce Development, Behavioral Health, Wellness (SUD treatment), Clinic/Dental teams, and external community partners to provide comprehensive wraparound services.
• Develop and maintain an effective internal and external referral network to ensure timely warm handoffs and individualized participant support.
• Build partnerships with CoC agencies, property owners, property management companies, and agents to expand housing opportunities and promote long-term housing stability.
• Document all participant interactions within 24-48 hours and enter required data into funder-mandated tracking systems.
• Maintain accurate electronic and physical participant files and process all program paperwork in compliance with agency and funder guidelines.
• Assist in preparing internal and external reports as needed.
• Represent UAII and the Housing Department at stakeholder meetings, community events, and outreach activities.
• Keep management informed of program activities, pending issues, and potential concerns.
• Perform other duties as assigned.