Hotline Technician Automotive (m/f/d) | Tecnico Garage Support Automotive

TecAlliance interconnects entirely global automotive aftermarket data and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Do you love vehicles and are ready to bring your technical skills into the office?

Then you are exactly who we´re looking for! We are seeking an experienced Garage Support Representative (m/f/d) who wants to take their expertise from the workshop into an exciting new direction and to take the next step in their career.

Use your expertise and become a part of our team, where each colleague shares an automotive background, whether as a mechanic, mechatronics expert, or in other specialized fields, covering various vehicle manufacturers. The tasks are diverse - beyond core responsibilities, you'll also have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work routine. This is a full-time position with a workload of 40 hours per week.

Responsibilities:

Working alongside your experienced team, you ensure that we can provide our workshop customers with technical support for their requests.

• Provide real-time assistance to mechanics in resolving complex faults related to vehicle electronics (CAN networks, sensors, actuators, control units, etc.) using advanced diagnostic tools such as oscilloscopes and scan tools.

• Apply advanced diagnostic methodology and use specialized technological tools.

• Analyze failure patterns and propose effective solutions based on experience, data, and technology.

• Participate in internal continuing education sessions and contribute to the creation of technical content.

• Interact with digital platforms developed by our company, such as intelligent databases and guided technical assistance systems.

Your Qualification:

• Technical training in electromechanics, advanced automotive technician certification, or a degree in automotive engineering.

• +3 years of experience in advanced diagnostics in workshops or specialized technical services.

• Knowledge of various powertrain technologies, including conventional, hybrid, and electric vehicles.

• Proficiency in using automotive multimeters, scanners, and diagnostic software.

• Solid knowledge of modern vehicle electronic architecture and communication protocols. Previous experience in consulting, technical training, or remote support is a plus.

• You speak fluent Italian and English (B2+); Spanish, or another language is a plus

If you have any questions or suggestions regarding the position, please contact Viktorija via email at [email protected].

Benefits

We offer a wide range of benefits. As our positions are advertised in various locations the benefits may vary. Therefore, below you will only find those that apply to all locations - for details, please reach out to the recruiter, who will be happy to answer your questions.

Contracts, Salary, and non-monetary benefits

💯 Remote work: we work 80-100% remotely; however, we have regular on-site team events.

📕 Contract title: your position is part of our job profile “Garage Support Representative (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

👩‍💻 Set-up: for this we will provide you with a tailored tech set-up (Dell devices, the standard remote package includes a notebook, 2monitors, headset, mobile phone, mouse + keyboard, docking station).

⚖️ Balance job & life: Flexible working hours: you decide where and when you work.

Culture

❤️‍🔥 Kununu Top Company since 2022: we're proud to state that our score currently sits at 4,1/5 score with about 80% recommendation rate.

🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection in order to communicate effectively as ONE team.

🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

🦄 Come as you are - do you prefer T-shirts over a shirt? Great.

✨ Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we're curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.

We kindly ask you to send in a CV in English language only. Thank you.

* Please note

• that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.

• that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.

• if you apply for Spain - that TecAlliance España is committed to equal opportunities in line with our Spanish Equality Plan. For selected roles with low female or diverse representation, and only where final candidates are assessed as equally qualified against the job requirements, positive action measures may apply as permitted by law. Any related data collection is voluntary and handled in accordance with data protection regulations. In case of questions in that regard, please reach out to [email protected] with the subject "Spain Equality Plan".

Please only apply with your CV (in English only) via the system, i.e. via the "apply" button. Applications outside of our applicant tracking system (e.g. via email or messaging tools) cannot be considered due to GDPR.