Hostess

Company description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job description

Role overview

As a Pool & Beach Hostess at Banyan Tree Dubai, you are responsible for creating a warm, seamless, and welcoming arrival experience for guests in the resort’s outdoor leisure areas. You will manage guest flow across pool and beach zones, coordinate seating and cabanas, and ensure every guest feels personally recognised and cared for from the moment they arrive.

You are the key connection between guests and the service team, ensuring smooth operations and an effortless luxury experience.

Key responsibilities

Guest welcome & arrival experience

Greet guests warmly upon arrival at the pool and beach areas.

Provide a polished, friendly, and professional first impression.

Assist guests with seating allocation, sunbeds, cabanas, and umbrellas.

Ensure guests are settled comfortably and have all necessary amenities.

Seating & guest flow management

Manage allocation of sunbeds, cabanas, and beach/pool seating.

Coordinate with the Pool & Beach Supervisor to ensure smooth guest flow.

Monitor availability and maintain accurate awareness of occupied/reserved areas.

Communicate wait times or availability clearly and professionally.

Guest experience support

Anticipate guest needs such as towels, shade, and seating preferences.

Assist with guest requests and ensure prompt coordination with service colleagues.

Handle guest feedback or concerns with professionalism and escalate where needed.

Create a relaxed and welcoming atmosphere throughout the day.

Operational support

Ensure pool and beach entrance areas are clean, organised, and well-presented.

Support setup and breakdown of guest areas as required.

Maintain proper display of towels, menus, and guest information materials.

Assist with coordination between guests and service teams during peak periods.

Communication & coordination

Work closely with waiters, supervisors, and management to ensure smooth operations.

Relay guest preferences and special requests to service teams.

Support efficient communication during busy service periods.

Qualifications

Qualifications & experience

Previous experience in a hostess or guest relations role in luxury hotels, beach clubs, or resorts preferred.

Experience in outdoor or high-volume leisure environments is an advantage.

Strong communication and guest service skills.

Excellent spoken English; additional languages are a plus.

Well-groomed, professional appearance suitable for a luxury resort environment.

Competencies

Strong guest-centric mindset

Warm, approachable, and professional personality

Excellent communication and interpersonal skills

Ability to multitask in a fast-paced environment

Calm and composed under pressure

High attention to detail

Team-oriented and proactive attitude

Strong organisational skills

Additional information

Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.