Host & PR Manager

Job Description

As a Host & PR Manager, you will serve as the face and voice of our establishment, responsible for welcoming guests, maintaining a high standard of hospitality, and managing all aspects of public relations and brand image. You will work closely with the operations, marketing, and events team to create a positive and engaging customer experience.

Key Responsibilities

• Greet and interact with customers warmly and professionally.
• Manage guest seating, reservations, and special requests with efficiency.
• Build rapport with guests and VIPs to encourage repeat business.
• Plan and execute public relations strategies to enhance brand awareness.
• Represent the company at events, exhibitions, and media functions.
• Handle guest feedback and resolve issues with diplomacy.
• Collaborate with marketing on social media presence, promotions, and campaigns.
• Maintain a positive image of the company through media, community outreach, and customer relations.
• Train and lead junior hosts or front-of-house staff, if applicable.

Job Requirements

• Proven experience in hosting, customer service, PR, or a related field.
• Strong interpersonal and communication skills (verbal and written).
• Fluent in English and Mandarin (or other relevant languages, depending on target clientele).
• Confident, presentable, and outgoing personality.
• Ability to manage multiple tasks and remain calm under pressure.
• Knowledge of social media and PR tools is a plus.
• Willing to work on weekends, evenings, and public holidays.