Host Greeter - Ember & Ice

Omni Viking Lakes Hotel is seeking an Outlet Host. This position is responsible to ensure all guests are greeted and seated in a friendly and courteous manner, ensuring all guests receive a fond farewell, using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at: $17.50/hour. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Dental, Vision and other healthcare benefits.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Essential Job Functions:

Greet guests when entering the restaurant with a pleasant smile and superior customer service utilizing the “5-15” rule. 15 feet away non-verbal greeting, 5 feet away verbal greeting.
Seat guests using Open Table software, ensuring server rotation on seating, pulling out chairs, placing clean menu in front of guest and letting the guest know who their server will be.
Supports new Omni Safe and Clean protocols throughout the outlet to support Omni's Covid-19 related sanitation protocols.
Answer the phone upbeat and positive, take reservations and answer guest inquiries.
Control the pace of the restaurant through reservation times and seating.
Assign server sections, ensuring servers work different sections daily.
Take To-Go order and give them to the bartenders when IDR/TO-Go is activated transfer the call to the proper individuals.
Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
Assist servers and managers when needed.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Notify Managers and servers of VIP’s and guest notes or issues.
Attend department meetings and other required company trainings.
Perform any other duties as assigned by management.

Qualifications:

Must have strong verbal and written communication skills.
Prior host experience preferred.
Must be able to multitask.
Must consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
Must be willing to work a flexible schedule, including weekends, holidays, and evenings.
Must be able to work in a fast-paced environment and multitask.

Physical Requirements:

Must be able to stand and walk for an extended period or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Working Environment:

Interior of restaurant kitchen and designated bar area, with occasional travel around the property as needed.
Exposure to a kitchen environment with high temperatures.
Exterior of Hotel with exposure to weather conditions.
Exposure to Food and Beverage hazardous cleaning chemicals.
Exposure to food items and beverages.

Tools & Equipment:

Open Table, Kronos, Telephone, MICROS Computer and Card