Host - Front Office (Pre-Opening)

Full-Time Front Office Host

Andaz Gold Coast is looking for a warm, intuitive and effortlessly welcoming Front Office Host to join our team.

At Andaz, hospitality is personal. It’s a conversation that continues a little longer, a local recommendation that leads somewhere unexpected and a genuine sense that every guest is seen, not simply checked in.

As a Front Office Host, you’ll be at the heart of that experience. You’ll welcome guests into the hotel, create thoughtful arrivals and departures, respond to requests with confidence and share your knowledge of the Gold Coast in a way that feels natural and considered.

You’ll help shape the mood from the moment guests arrive. Some days will be lively and social. Others will be calm and unhurried. You’ll read the moment, trust your instincts and bring your own personality to every interaction.

What you’ll do

• Welcome guests with warmth, confidence and genuine care
• Create smooth, personal check-in and check-out experiences
• Build meaningful connections and anticipate guest needs
• Share local knowledge, recommendations and hidden gems
• Respond to questions, requests and feedback with a calm, solutions-focused approach
• Coordinate with colleagues across the hotel to create a seamless stay
• Maintain accurate guest information and complete front office procedures
• Support room moves, payments, reservations and other daily hotel operations
• Help create a welcoming and polished arrival experience at all times