Host.ess - Carletto

Carletto is the latest restaurant from Gray Collection, bringing the elegance and warmth of Italy to Ottawa. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Featuring fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.

The Host.ess plays a crucial role in creating a warm and inviting atmosphere, ensuring that every guest feels welcomed and valued. The successful candidate will serve as an ambassador for the restaurant, contributing to an exceptional guest experience. The Host.ess will be instrumental in enhancing the overall success of our guest interactions. The main responsibilities include but are not limited to:

RESPONSABILITIES:

Warmly welcome all guests upon arrival and thank them upon departure, ensuring a positive overall experience
Manage reservations, answer phone calls, and provide accurate information to guests
Organize and control guest seating according to established procedures
Set up, maintain, and organize the host stand, menus, and front-of-house areas
Maintain cleanliness of the dining room, lobby, restrooms, and designated areas
Clear, clean, sanitize, and reset tables as needed
Deliver room service orders to guest rooms according to established standards
Provide attentive guest service by responding to requests and assisting with directions or needs
Maintain strong communication and teamwork with staff and management
Perform opening and closing duties, including cleaning checklists
Follow company standards for professionalism, appearance, and guest service
Adhere to health and safety regulations and report unsafe conditions

QUALIFICATIONS

Minimum of one (1) year of experience in a similar position
Flexible schedule with availability on evenings, weekends and holidays
Strong customer service skills
Autonomy
Resourcefulness
Organizational skills
Excellent communication skills in both English and French, both orally and in writing
Valid work permit required