Hospitality Implementation Consultant, Daylight PMS
Shiji Group · Taguig, Philippines ·
- Category
- Customer success
- Experience
- 5+ years
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.
What You Will Do:
What You Will Do:
- Handle and complete Shiji PMS implementation projects, integration, and training within hotel environments (remotely and/ or at customer site).
- Understand customers’ needs and operation workflow, followed by installation, setup and configuration of the solutions at customer site, while providing technical consultancy and support to our hospitality customers after project “go-live” as needed.
- Install and configure Interfaces from the PMS to third party vendors.
- Ensure multiple users, and the service model concept meets the customer operational workflow by training the staff in the best and most practical use of the software.
- Report accurate project status and act proactively to achieve the project goal.
- Report on any additional functional requests from customers to our internal Product and Development team.
- Assist Product Management to test new releases and new functions and provide pre-sales support to the regional sales team.
Requirements
- Bachelor's degree in hospitality, business or a related technical field.
- Hospitality Business background or working record in a similar role will be advantage.
- Experience with hotel property management systems & passion for the Hospitality industry as our customers' passion to serve their guests.
- At least 5 years of overall experience in hospitality industry in front office/ reservation operations or within IT industry handling project implementations and User Training.
- Ability to adapt quickly to new technologies, products and procedures.
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Ability to quickly learn the company’s various IT solutions and able to handle system installation.
- Ownership with quality, professional “get it done” attitude and work ethic.
- Fluent in English, other languages are a plus point.
- Willingness to travel locally and overseas for project deployments when needed.
Interested?
We look forward to your application, including your possible starting date and salary expectations.
Benefits
What You'll Get From Us:
- A creative technology environment with ownership and responsibility.
- Feedback-driven culture where your ideas matter.
- Opportunities for professional and personal growth in a global company.
- Access to learning platforms such as OpenUp, Pluralsight, GoodHabitz, and LinkedIn Learning, as well as 40 hours per year dedicated to learning & development during working time.