Homeless Services Program Manager

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Homeless Services Program Manager

Homeless Outreach and Advocacy Project (HOAP)

Location: Salem, Oregon
Employment Status: Full-time | Exempt

Reports to: Transitional Program Director

Lead with purpose. Build trust. Strengthen access. Create change.

At Northwest Human Services, we believe everyone deserves access to care, support, and the opportunity to thrive. As the Homeless Services Program Manager, you will lead our Homeless
Outreach and Advocacy Project (HOAP) and help ensure individuals experiencing homelessness can access healthcare, behavioral health, emergency assistance, supportive services, and community resources.

This is an opportunity to lead a mission-driven team while making a meaningful impact in our community.

About HOAP | Homeless Services

The Homeless Outreach and Advocacy Project (HOAP) has been providing services since 1986 and is a place of safety and support for adults experiencing homelessness.

HOAP’s Day Center provides hand-up by connecting individuals experiencing homelessness with the resources, support, and skills they need to move toward more stable and healthier lifestyles.

As the Homeless Services Program Manager, you will help lead a program that meets people where they are, builds connections, and creates pathways to healthcare, supportive services, and greater stability.

What You'll Do

Lead With Equity
Use cultural humility, harm reduction practices, trauma-informed care, and an equity lens to help remove barriers to services and promote equitable access and outcomes.

Develop People
Recruit, hire, coach, supervise, and develop staff, interns, and community volunteers while creating meaningful training and competency-development opportunities.

Create Safety and Stability
Support staff and consumers during medical emergencies, crises, and safety concerns. Help teams learn from incidents, strengthen protocols, and build confidence responding to challenging situations.

Turn Strategy into Action
Develop HOAP services in alignment with the agency's strategic plan, mission, and leadership and Board recommendations.

Build Strong Partnerships
Represent HOAP throughout the community and collaborate with healthcare teams, community organizations, Continuum of Care partners, Emergency Housing Network, law enforcement, and other stakeholders.

Own Program Accountability
Oversee grant and contract expectations, data quality, reporting, audits, inspections, documentation, chart hygiene, and program policies and procedures.

What Makes You Successful

✅ Compassionate & Equity-Minded – Understands the complexities of homelessness and approaches people with dignity, cultural humility, and respect.

✅ Trauma-Informed & Recovery-Oriented – Brings knowledge of trauma-informed care, harm reduction, and Housing First approaches.

✅ A People Developer – Enjoys coaching, mentoring, training, and creating a strong, accountable team culture.

✅ Strategic & Resourceful – Can navigate complex situations, make sound decisions, solve problems, and turn ideas into action.

✅ Collaborative – Builds effective relationships across healthcare, behavioral health, social services, housing, and community systems.

✅ Accountable – Can balance compassion with program standards, safety, documentation, compliance, and grant requirements.

What You'll Bring

Required Qualifications:

• Bachelor's degree in Counseling, Social Work, or Public Health
• Experience in program management, planning, and oversight, including clinically oriented work
• Experience with workforce management and training
• Understanding of systems of care and community resources
• Experience developing collaborative relationships with community partners and stakeholders

• Valid Oregon Driver's License and proof of automobile insurance.

Preferred Qualifications:

• Master's degree in Human Services
• Experience supervising staff and making clinical decisions.
• Experience working with people experiencing homelessness and/or individuals living with severe and persistent mental illness.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision

• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why NWHS?

Northwest Human Services is committed to providing services that promote health, dignity, connection, and access to the communities we serve.

Join a team where your leadership can make a difference.

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion| Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety.